Receptionist

Position Summary:

The Receptionist serves as the first point of contact for patients, providing a welcoming and efficient front desk experience. This role is crucial in maintaining smooth practice operations and ensuring excellent patient service.

Detailed Responsibilities:

1. Patient Reception:

   • Greet and welcome patients upon arrival

   • Check patients in for appointments using the practice management system

   • Verify and update patient information, including insurance details

   • Collect and process copayments

   • Provide new patient forms and assist with their completion as needed

2. Appointment Management:

   • Schedule, reschedule, and cancel appointments

   • Send appointment reminders via phone, text, or email

   • Manage waiting lists and fill cancelled appointment slots

3. Communication:

   • Answer incoming phone calls and route them appropriately

   • Respond to patient inquiries and provide basic information about services

   • Relay messages to appropriate staff members in a timely manner

   • Communicate any delays or issues to waiting patients

4. Administrative Tasks:

   • Maintain a clean and organized reception area

   • Manage incoming and outgoing mail and faxes

   • Assist with basic filing and data entry tasks

   • Prepare and organize patient charts for upcoming appointments

5. Financial Responsibilities:

   • Process payments and provide receipts

   • Reconcile daily transactions

   • Assist patients with billing inquiries and direct complex issues to the billing department

6. Compliance:

   • Adhere to HIPAA regulations and maintain patient confidentiality

   • Follow clinic policies and procedures

   • Participate in compliance training as required

7. General Support:

   • Assist with inventory management of office supplies

   • Support other administrative staff as needed

   • Contribute to a positive work environment

Required Qualifications:

• High school diploma or equivalent; some college education preferred

• Minimum 1 year of experience in a medical office or customer service role

• Proficiency in electronic health record systems and Microsoft Office suite

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Basic understanding of medical terminology

Preferred Qualifications:

• Experience in a dermatology or surgical practice

• Knowledge of medical insurance and billing procedures

Physical Requirements:

• Ability to sit or stand for extended periods

• Visual acuity to view computer screens and read documents

• Ability to communicate clearly in person and over the phone

• Light lifting and carrying (up to 15 lbs)

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.