Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative to join our sales team in Spokane, WA. We are searching for a highly motivated candidate to provide timely and effective support to our customers.
Essential Duties and Responsibilities
· Answer phones and emails in a fast paced environment and help customers with product info, pricing, availability, new orders, order status and troubleshooting
· Follow-up with customers to ensure satisfaction
· Coordinate internally with engineering, production and quality assurance to assist customers
· Handle customer complaints and provide appropriate solutions and follow up to ensure resolution
· Support Market Managers by working closely on major accounts, assisting with new products and new sales opportunities
· Contribute to team effort by accepting additional customer and/or system related responsibilities as necessary
Required Knowledge, Skills, and Abilities:
· Strong communication skills – both written and verbal
· PC skills (including MS Word, Excel, and Outlook)
· Prior experience working within an ERP or CRM system is highly desirable
· Ability to effectively organize workload and prioritize
· Possess strong problem-solving skills
· Motivated to learn about all aspects of Hotstart products, applications, and markets
· Great attitude and lots of enthusiasm
Education/Experience:
· High school diploma or equivalent
· Customer Service background
· Knowledge of diesel engines/equipment/trucks, electricity, and mechanical aptitude is a plus
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Hotstart, Inc. is a world leading manufacturer of industrial heating and cooling thermal management equipment. Established in 1942 and ISO 9001:2015 certified, we have grown to over 200 employees in a modern manufacturing facility. The company provides a 100% owner-funded benefits package highlighted by premium free medical, dental, vision and life insurance, 401(k) with contribution matching and profit sharing, and educational assistance. Email resume to careers@hotstart.com ~ Drug-free/Hotstart is an EEO employer - M/F/Veteran/Disability.