We are looking for a dependable, organized, and customer-focused Grooming Receptionist to join our Goodyear team full-time. This position is the first impression of our grooming department and plays a key role in ensuring both pets and their owners have a smooth, positive experience.

The ideal candidate thrives in a fast-paced environment, is confident multitasking, is experienced with POS systems, is comfortable with technology, understands setting appointments efficiently, and has a basic understanding of the grooming world. They can also professionally handle all types of customer interactions.

Key Responsibilities

• Greet customers and their pets in a warm and professional manner
   
• Schedule and manage grooming appointments accurately
   
• Answer incoming calls with proper phone etiquette
   
• Check pets in and out, confirming services and special requests
   
• Process payments and retail sales using the POS system
   
• Maintain accurate customer records and ensure receipts are sent correctly
   
• Communicate clearly with groomers regarding scheduling and client notes
   
• Manage multiple tasks efficiently during busy periods
   
• Handle customer concerns calmly and professionally
   
• Keep the reception area clean and organized
   

Qualifications / Requirements

• Minimum 1 year of experience booking grooming appointments
   
• Previous receptionist or customer service experience preferred
   
• Experience working with POS systems required
   
• Comfortable and proficient with technology
   
• Understands appointment scheduling and grooming service needs
   
• Strong multitasking and organizational skills
   
• Excellent phone etiquette and communication abilities
   
• Ability to work with a wide range of customer personalities
   
• Comfortable working around dogs of all breeds and sizes
   
• Detail-oriented, reliable, and solution-focused
   
• Ability to stay calm under pressure
   

Schedule Requirements

• Full-time availability required
   
• Must be available to work weekends
   
• Ability to handle busy grooming peak times