The Director of Business Systems & PMO leads the execution of business systems initiatives, analytics, and process improvements that support company operations. This role plays a key part in business requirements, process design, user adoption, project coordination, data governance, and analytics.

Serving as the primary bridge between business leadership and technology, the Director ensures systems such as ERP (e.g., NetSuite), WMS, integrations, and analytics platforms including Microsoft Power BI deliver measurable operational and financial value. The role leads teams responsible for business analysis, project management, master data, and analytics, ensuring technology investments align with business objectives, are properly prioritized, effectively governed, and supported by high-quality data.

Reporting to the CIO, this role will work with the Director of Application Development and the Manager of Service Delivery.

Key Responsibilities

• Lead, mentor, and develop a team across the business analysis, project management, master data, and analytics functions
• Define and execute the business systems roadmap in alignment with organizational strategy and CIO direction
• Establish governance frameworks, change management processes, and documentation standards for enterprise systems
• Identify and eliminate inefficiencies through automation, integration, and system optimization
• Own the full lifecycle of business-critical systems in coordination with the Director of Application Development
• Oversee the project management office (PMO), ensuring consistent delivery standards, methodology, and portfolio visibility across the organization
• Remove blockers, manage escalations, and maintain executive visibility into project status, risks, and timelines
• Partner with Application Development and Service Delivery on cross-functional initiatives
• Develop and enforce data governance standards, data quality processes, and master data stewardship across enterprise systems with Master Data Analyst
• Oversee the building and maintaining of Power BI analytics, dashboards, and infrastructure
• Leverage analytics to surface operational trends, risks, and opportunities for leadership
• Serve as a primary liaison between the business units and IT to translate business needs into technology solutions
• Manage relationships with software vendors, system integrators, and third-party service providers

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field
• 7+ years of progressive experience in business systems, enterprise applications, or IT management
• 3+ years in a people management role leading multi-disciplinary teams
• Hands-on experience with major ERP platforms (SAP, Oracle, NetSuite, Microsoft Dynamics, or similar) and WMS
• Demonstrated experience overseeing data governance, master data management, and analytics functions
• Proven ability to manage multiple concurrent projects and ongoing operational responsibilities
• Strong communication, stakeholder management, and executive presentation skills
• PMP, ITIL, or Six Sigma certification preferred
• Experience with Power BI or comparable BI/analytics platforms preferred

 Physical Requirements:The essential functions of this position include, but are not limited to the following:In terms of an 8-hour workday, this position requires:

• 4 Hours sitting
• 2 Hours standing
• 2 hours walking

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 2 hours 
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – Up to 2 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – 0 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – Up to 2 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 35 lbs. – Up to 2 hours 

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – 2 to 4 hours
• Fine Dexterity – 2 to 4 hours

In your job, you may be around the following working conditions. 

• Working on un-protected heights - Up to 2 hours
• Being around moving machinery - Up to 2 hours
• Exposure to changes in temperatures and humidity - Up 2 hours
• Driving automotive equipment - Up to 2 hours
• Exposure to dust, fumes and/or gases – 0 hours
• Exposure to noise – 0 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.