We are Hiring! 

Job Posting: Case Aide- STEHP

Location:  Son House- Rochester, NY

Department:  Homeless and Housing

Employment Type:  Full-Time, 37.5 hours

Schedule:  M-F, 8 am-4 pm

Salary:  $19.25-19.75

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under general supervision, provides non-medical, in-home support services to program participants and support to office staff and case managers. Maintains confidentiality and ethical standards as identified by NASW, HIPAA, or other relevant governing bodies. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Essential Duties and Responsibilities

• Looks at financial eligibility for the STEHP & ERAP program for all client referrals.
• Conducts intakes for emergency admissions
• Provides information and referral service for telephone inquiries.
• Maintains accurate activity records.
• Follows established procedures and policies for programs.
• Completes case notes electronically.
• Keeps accurate mileage and timesheet records.
• Utilizes web-based client database for client information and recording of units of service.
• Maintains up to date client service schedule on agency system (currently Outlook).
• Tracks any client payments received.
• Acts as liaison with other community service providers/referral sources and DSS after-hours workers.
• Supports department operations
• Back up for phones, report preparation, mail, and data maintenance.
• Administrative tasks such as copying, faxing, organizing, and chart maintenance.
• Assist with department meetings and events.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues the development of professional competencies related to job role performance through reading, supervision,      in-service training, and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values, and Strategic Plan. Including, but not limited to,      supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required. 

Qualifications

Education: Associate’s Degree in Human Services or related field preferred. Equivalent combination of education and experience will be considered

Credentials: Valid and clean NYS Driver’s License.

Experience: One year of experience in human services required. Experience in geriatrics preferred. Bilingual (Spanish, Burmese, Karen, Nepali, Somali or Arabic) desirable.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives.

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet