The Patient Coordinator is responsible for managing the patient experience from the initial contact through treatment and follow-up. This role ensures smooth administrative operations in the front office while providing excellent   customer service to all patients. The Patient Coordinator serves as a primary point of contact for patients and plays a key role in managing appointments, patient flow, and ensuring a positive patient experience.

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Why Join Us? 

• Work in a kid-friendly pediatric dental practice focused on creating positive dental experiences for children.  
• Be part of a team committed to providing compassionate, high-quality dental care for families in the community.  
• Join a practice that emphasizes trust, comfort, and personalized patient care.  
• Support a team dedicated to helping children build lifelong healthy oral habits.  
• Work in a welcoming environment where teamwork and patient relationships are highly valued.

Experience & Key Responsibilities: 

• Manage patient departure processes, including scheduling follow-up appointments, processing payments, assisting with insurance matters, reviewing treatment plans and ensuring accurate documentation. Provide a positive final interaction to support patient satisfaction and proper billing.
• Answer phones and schedule, confirm, cancel, and reschedule appointments while optimizing provider time and accommodating patient needs.
• Verify patient insurance coverage and benefits prior to appointments.
• Address patient questions and concerns professionally using strong interpersonal and communication skills.
• Cross-train in claims processing and billing functions to support front-office operations.
• Participate in ongoing training to maintain proficiency in office policies, systems, and best practices.
• Perform additional cross-trained duties as assigned by management to support efficient office operations, including assisting with special projects or events when needed.

• High School Diploma or GED required.
• 1-3 years of experience in a dental office   preferred
• Claims processing experience preferred
• Experience with dental practice management   software and scheduling systems (Eaglesoft preferred)
• Exceptional communication and interpersonal   skills with a strong focus on customer service.
• Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment
• Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined. 

Comprehensive Benefits Package: 

• Medical, Dental, Vision, and 401(k) 
• Paid holidays 
• Paid time off 

Join our team and be part of a practice dedicated to excellence in specialty care. If you're ready to take your career to the next level, apply today!