This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. 

Responsibilities

• Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel
• Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information 
• Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
• Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient
• Reschedule appointment cancellations
• Respond effectively to time sensitive email communication
• Deescalate disputes independently 
• Take messages when necessary
• Other duties as assigned

• Maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking
• Computer skills come easy to you
• You enjoy being a part of a team that works collaboratively to achieve goals
• Knowledge of patient appointment scheduling is a plus
• Skilled in verbal communication and patient relations

Preferred

• Experience using NextGen
• Previous experience working with an Electronic Medical Records (EMR) system

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.