Senior Systems Administrator

Location: 100% Remote
Reports To: Director of Technical Operations

Benefits: Health, Dental, Vision, Paid Time Off and 401K Benefits

Salary Range: $85,000 to $115,000, paid semi-monthly

Position Summary

 We are seeking a highly experienced Senior Systems Administrator to support and grow our internal and external facing corporate server infrastructure. The position is housed within our Technology Department and reports to the Director of Technical Operations. The Senior Systems Administrator must have advanced knowledge of Linux operating systems and distributions and demonstrably proficient experience with automation and cloud technologies.  Required experience must include work with Ansible and Terraform, extensive work with AWS, and proficiency with Bash and Python scripting.  Experience preferred in MSP environments with a wide array of customer technologies.  The Systems Administrator is expected to work well independently, under general guidance, and as part of a team. The position will act as a mentor to Junior Systems Administrators, participate in an on-call rotation, and provide off-hours support when needed. 

Responsibilities

• Design and develop systems support mechanisms, procedures and processes.
• Manage and maintain server infrastructure and applications.
• Maintain documentation for server infrastructure for support use.
• Provide on-call support (rotating, bi-weekly, after-hours) for server infrastructure, workstations, software and applications.  
• Perform ongoing patching and upgrades to server infrastructure and application software; track OS patches and application updates and test before deployment.
• Perform ongoing review of server infrastructure performance and review logs.
• Work with Change Management on changes to infrastructure.
• Support development projects and goals — application and tool deployment.
• Maintain 99% uptime of server infrastructure.
• Maintain server, workstation, and application backups.
• Support IT Solutions staff in their usage of workstations, laptops, and applications.
• Update job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
• Achieve and maintain technical certifications as necessary.
• Advise, support and work collaboratively with other groups and teams in the organization, and with clients.
• Responsible for the client's information security by preserving the Confidentiality, Integrity, and Availability (CIA) of the client and internal information assets in accordance with the client's Information Security Management System.

Knowledge Requirements

• Solid understanding of the Linux operating system, including paging and swapping, inter-process communication, and file system concepts.
• Experience with RHEL or a similar enterprise Linux distribution (required); familiarity with additional distributions a plus.
• Experience with virtualization concepts and practices.
• Solid understanding of host-based and network-based security issues.
• Experience designing and managing software revision control systems and document management systems.
• Strong troubleshooting skills and the ability to identify and automate repetitive tasks.
• Proficiency in scripting languages, particularly Bash and Python.
• Experience managing an enterprise backup system.
• Familiarity with using and modifying open-source software.
• Strong understanding of package management systems.
• Five+ years of Linux system administration experience using the above skills.

Professional Qualities

• Independent problem solving and self-direction.
• Detail oriented.
• Strong written and verbal communication skills.
• Able to write purchase justifications, train users, and present to internal audiences.
• Professional appearance and positive, collaborative attitude.
• High expectations for punctuality, responsiveness, and reliability
• Structured, process-driven environment with opportunities to improve and automate workflows 

Core Technologies

• Linux (RHEL, Debian, Ubuntu, or alike)
• Windows Server

Automation & Cloud

• Ansible (dynamic and static inventories)
• Terraform
• AWS (EC2, VPCs, IAM, Networking, Multiaccount)
• Python
• Bash scripting
• Git

Additional / Preferred Skills

• OCI Containers (Docker, Podman) and container orchestration
• MySQL or similar database clustering and asynchronous replication LDAP
• Identity Provider (IdP) platforms — Keycloak, Redhat IdP, Authentik, or equivalent
• SSO protocols — OIDC and SAML
• Experience with virtualization concepts and practices
• Experience with out-of-band management systems (IPMI, ILOM, iDRAC)
• Familiarity with fundamental networking and distributed computing concepts; routing and switching fundamentals
• Ability to design, document, and automate a DR scheme for a 24x7 NOC. Understanding of procedures and processes in a NOC environment; knowledge of ITIL framework a plus. 
• Experience with Linux containers (LXC)
• RHCSA certification or equivalent 
• Significant programming background in any applicable language

About Mpathic

Mpathic’s mission is to help enterprises fulfill their mission by delivering superlative omnichannel contact center services, leveraging technology that reduces customer effort while magnifying humanity. We believe every interaction is an unrepeatable opportunity to make someone’s life better.https://www.mpathic.com/ We bring this philosophy into everything we do—including how we build, support, and operate our technology. We are looking for professionals who combine deep technical expertise with empathy, ownership, and a genuine commitment to helping others succeed.

Why Join Mpathic?

• Work from home with fully provided equipment 
• Be part of a mission-driven organization that values both technology and humanity
• Collaborate with a high-performing, supportive technical team
• Competitive compensation and benefits
• Opportunities for growth, certification, and continued learning
• A culture that values empathy, professionalism, and meaningful impact