ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

As the first point of contact for our guests, you will play a crucial role in delivering an exceptional dining experience, ensuring our guests feel welcome, valued, and well taken care of. The ideal candidate will be professional, friendly, and efficient, with a passion for fine dining and customer service excellence.

REPORTS TO

Restaurant Manager

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff 

External: Guests

ESSENTIAL JOB FUNCTIONS

• Guest Reception: Greet and welcome guests with warmth and professionalism, creating a memorable first impression of the restaurant.
• Seating Management: Manage reservations and efficiently assign guests to tables, considering preferences, dining flow, and ensuring timely seating.
• Reservation Handling: Take and confirm reservations over the phone, email, and online platforms, ensuring accurate and up-to-date records.
• Guest Assistance: Answer guest inquiries regarding the menu, wine list, and restaurant policies, offering helpful recommendations and assisting with special requests.
• Waitlist Management: Maintain an organized waitlist, ensuring guests are informed of estimated wait times and offering a pleasant waiting experience.
• Maintain Cleanliness & Organization: Ensure the front-of-house areas (host station, lobby, etc.) are neat, tidy, and presentable at all times.
• Coordination with Staff: Communicate effectively with servers, managers, and kitchen staff to ensure smooth guest flow and exceptional service.
• Upselling & Promotions: Promote specials, events, or offers to guests and assist in enhancing the overall dining experience.
• Problem Resolution: Address guest concerns promptly and professionally, ensuring a positive resolution while maintaining the high standards of the restaurant.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

ESSENTIAL QUALIFICATIONS

• Previous experience in a fine dining or upscale hospitality environment preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to remain calm and composed in high-pressure situations
• Professional appearance and demeanor
• Ability to work flexible hours, including evenings, weekends, and holidays
• Knowledge of restaurant reservation systems (e.g., OpenTable) is a plus
• Passion for delivering outstanding customer service