We are seeking a high-energy, results-driven Customer Service Representative (CSR) to join our team. This role is all about outbound calling, booking service appointments, and growing our membership program. You’ll be calling past and current customers never cold leads with a focus on maximizing booked calls and revenue opportunities. Success in this role means hitting and exceeding daily, weekly, and monthly goals.

Benefits:

• Competitive Wage: $23-$25 per hour + Weekly and Monthly Bonus Opportunities 
• Set Schedule: Monday - Friday 10:30am -7:00pm
• Weekly Pay!
• Start earning PTO immediately
• Great medical benefits, including dental, vision, and life insurance for you AND your family.
• 401k Company match
• On-going technical and sales development training
• Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and building life-long friendships.

What we're looking for:

• Great Attitude: Positive, proactive, team-first mindset
• Self Motivated: Gets things done, no hand-holding
• Goal Oriented: Loves winning, stays focused 
• Team Player: “As you wish” mindset—always shows up for others 
• Competitive: Brings the magic, plays to win 

Key Responsibilities:

• Be the friendly voice customers are excited to hear—answer inbound calls with speed, accuracy, and a great vibe
• Turn conversations into connections by reaching out to past and current customers to book appointments
• Sprinkle a little magic by sharing the value of our membership program and getting customers excited to join
• Keep the magic alive by helping members use their benefits and stick around year after year
• Hit goals, ring the bell, celebrate wins—then do it again 
• Use scripts like a pro, but know when to freestyle to create the best customer experience
• Keep everything organized behind the scenes with clean, accurate CRM notes

• Prior experience in sales, telemarketing, or call center environment is strongly preferred.
• Track record of consistently meeting or exceeding booking quotas.
• Strong persuasion and communication skills with a confident phone presence.
• Goal-oriented, self-motivated, and competitive mindset.
• Highly organized with strong attention to detail.
• Home services industry experience is a plus but not required.