WHO WE ARE
We are an entrepreneurial craft beverage company driven by taste, creativity, and disciplined execution. We move fast. We test. We improve.

Our tasting rooms are not just places to pour beer — they are growth engines for the brand. Every guest interaction is an opportunity to build loyalty, create advocacy, and generate momentum beyond our walls.

We are looking for people who are energized by connecting with others, delivering exceptional service, and actively contributing to the growth of the business.

POSITION OVERVIEW
This is not a traditional beertender role.

This is a frontline ambassador role responsible for delivering world-class guest experiences while contributing to brand growth through storytelling, content, and community engagement.

You are the face of the brand in real life — and increasingly, a contributor to how the brand shows up online.

If you thrive in fast-paced environments, enjoy creating memorable experiences, and want to be part of building something bigger, this role is for you.

PRIMARY RESPONSIBILITIES

Guest Experience (Core Responsibility)

• Provide friendly, high-energy, and attentive service to all guests
• Educate customers on our beers, brand story, and offerings in an engaging and approachable way
• Guide guests through selections and create memorable tasting experiences
• Maintain a clean, organized, and welcoming tasting room environment
• Accurately fulfill e-commerce orders with the same care and attention to detail as in-person service
• Execute opening, closing, and shift responsibilities with consistency and attention to detail
• Ensure a safe and responsible environment, including ID verification and monitoring alcohol consumption
• Success is measured by guest satisfaction, repeat visits, and brand advocacy.

Brand Ambassadorship & Sales Impact

• Represent The Bruery and Offshoot Beer Co. with authenticity and enthusiasm
• Drive sales through product knowledge, upselling, and storytelling
• Support membership, to-go sales, and promotional initiatives
• Help introduce new guests to the brand and deepen relationships with existing customers
• Identify opportunities to improve the guest experience and increase revenue
  

Content & Marketing Support (Growth Driver)

• Capture photo and video content during shifts (guests, beer, atmosphere, events)
• Support social media efforts by contributing ideas, trends, and real-time content
• Participate in on-site content creation for launches, events, and campaigns
• Help promote events, releases, and experiences to guests in person
• Encourage email sign-ups, social follows, and community engagement
• This role helps feed the marketing engine with authentic, real-world content and connections.

Events & Community Engagement

• Support execution of tasting room events and activations
• Create a fun, welcoming, and high-energy environment during peak periods
• Engage with guests in a way that builds community and connection
• Assist with event setup, execution, and breakdown

Operational Discipline

• Maintain cleanliness and quality of draft systems and service areas
• Support inventory awareness and cash handling accuracy
• Follow all safety, compliance, and operational procedures
• Communicate effectively with team members and management
• Take ownership of responsibilities and follow through

WHAT SUCCESS LOOKS LIKE

• Guests consistently have memorable, high-quality experiences
• Strong conversion of guests into repeat customers and brand advocates
• Increased engagement with the brand both online and in-person
• Tasting room contributes meaningfully to overall brand growth
• Team operates with energy, accountability, and positivity

WHO YOU ARE

• Energetic, outgoing, and naturally great with people
• Passionate about hospitality, beer, and creating experiences
• Action-oriented with a strong work ethic
• Curious and eager to learn and improve
• Comfortable contributing ideas and taking initiative
• Team-oriented with a positive, solutions-focused mindset
• Interested in marketing, content, and brand building

QUALIFICATIONS

• Previous bartending and/or customer service experience required
• Passion for craft beer and our brands (The Bruery & Offshoot Beer Co.)
• Strong communication and interpersonal skills
• Ability to multitask and operate in a fast-paced environment
• Basic math and cash handling skills
• Must be 21 years of age or older and eligible to work in the United States
  Availability on weekends, evenings, and holidays
• Ability to stand for extended periods and lift up to 55 pounds

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, use hands, and communicate with guests
• Frequently required to reach, stoop, kneel, or crouch
• Occasionally required to crawl, taste, or smell
• Must be able to lift up to 55 pounds repeatedly

EQUAL OPPORTUNITY EMPLOYER
The Bruery is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.