Are you excited to join a talented team and help bring innovative technology to veterinary professionals? 

Jorgensen Laboratories is seeking a full-time, experienced, and dedicated veterinary technician to join our Technical Customer Support and Care team. This team-oriented role is primarily responsible for providing technical support and product education to veterinary clinics, distributors, and regional sales managers regarding Jorvet products and services. 

Essential Responsibilities

· Promptly respond to all inbound customer calls and inquiries.

· Deliver professional service while building strong relationships with customers.

· Identify and assess customer needs through in-depth knowledge of products to ensure a high level of customer satisfaction.

· Serve as a product specialist for assigned product lines, supporting product launches and lifecycle activities.

· Handle customer concerns and complaints by providing appropriate solutions and alternatives; follow up to ensure resolution.

· Provide comprehensive product support for selected equipment, including troubleshooting and guiding customers through repair processes via customer service and technical support lines.

· Collaborate closely with the outside sales team.

· Participate in sales meetings and selected conferences as assigned.

· Minimum of five years (5) of experience in a veterinary clinic.

· High School diploma or equivalent.

· Proficient in Microsoft Office Products.

· Strong communication and attention to detail skills. 

· Problem solving skills and the ability to stay calm under pressure.

· Time management and the ability to multi-task.

· Ability to prepare correspondence, develop reports and enter customer data as needed.

· Must be able to read, write, and speak English fluently.

· Possess and maintain a valid Driver’s License and applicable insurance. 

· CRM and Cloud Suite familiarity preferred.

Desired Soft Skills

· Local candidate preferred and available to start promptly.

· Customer-focused mindset with the ability to act as a strong advocate for the company and its products.

· Excellent communication skills, with the ability to express ideas clearly and professionally in a diplomatic, empathetic, and tactful manner.

· Highly motivated team player who thrives in a collaborative environment and builds strong working relationships.

· Self-starter with the ability to work independently and manage responsibilities with minimal supervision.

· Demonstrates initiative and a continuous improvement mindset, with strong attention to detail.

· Proactive contributor who is comfortable sharing ideas and speaking up constructively.

Who is Jorgensen Laboratories? 

Jorgensen Laboratories LLC is a major veterinary equipment supplier focused on high quality specialty instruments and equipment, and has supported the industry for over 60 years. With a commitment to develop, source, and distribute a wide range of veterinary products, Jorgensen Laboratories also features JorVet branded products. The company is comprised of veterinary clinic and equipment experts that share a commitment to innovate the better future of pets and vets.  

Pay and Benefits

• Pay: $25 - $29 hourly. 
• Annual pay reviews.
• Competitive commission program.
• Paid time off (PTO).
• Comprehensive medical, dental, and vision insurance      options.
• Longevity bonus program.
• 401(k) plan (upon eligibility)
• Health Reimbursement Arrangement (HRA)