We are seeking a highly motivated and tech-savvy IT Intern to join our dynamic team! As an IT Intern, you will have the opportunity to gain hands-on experience in a fast-paced environment, working alongside experienced professionals to support our technology infrastructure and end-users. This internship offers valuable real-world experience to complement your academic studies and prepare you for a successful career in IT.

Responsibilities:

• Provide technical support to end-users for hardware, software, and network issues.
• Assist with troubleshooting and resolving computer problems, including diagnosing hardware failures, software conflicts, and network connectivity issues.
• Install and configure software applications, operating systems, and peripherals.
• Assist with maintaining and updating IT documentation, including user manuals and troubleshooting guides.
• Participate in IT projects, such as hardware and software upgrades, network expansions, and cybersecurity initiatives.
• Perform basic coding tasks using Javascript and Python for scripting and automation.
• Collaborate with IT team members to identify and implement solutions to improve efficiency and productivity.
• Gain exposure to ServiceNow, our IT service management platform.

Qualifications:

• Currently  enrolled in a College degree program in Information Technology, Computer Science, or a related field.
• Excellent verbal and written communication skills with the ability to explain technical information clearly and concisely.
• Strong  problem-solving skills and a proactive approach to identifying and resolving issues.
• Basic  understanding of computer hardware and software, including operating systems, networking concepts, and cybersecurity principles.
• Any coding experience is a huge plus, particularly in Javascript and Python.
• Ability to work independently and as part of a team.
• Eagerness to learn and a passion for technology.

Bonus Points:

• Experience with help desk support or customer service.
• Familiarity with ITIL or other IT service management frameworks.
• Knowledge of cloud computing platforms (e.g., AWS, Azure, GCP).
• Experience with ServiceNow.

Benefits:

• Gain practical experience in a real-world IT environment.
• Develop valuable technical and problem-solving skills.
• Work with cutting-edge technologies and learn from experienced professionals.
• Build your resume and professional network.
• Potential for future employment opportunities within the company.