POSITION TITLE:

Front Office Coordinator

DATE ORIGINATED:

December 23, 2024

REPORTS TO:

Outpatient Clinic Manager

DATE(S) REVISED:

December 23, 2024

DEPARTMENT:

Western Missouri Cancer Center

FLSA STATUS:

Non-Exempt

PURPOSE STATEMENT  

Assist in accurate scheduling, planning, organizing and motivating the activities of the Care Team to ensure the effective and efficient delivery of quality health care

ESSENTIAL FUNCTIONS

• Welcome patients and visitors by greeting in person or on the telephone; answering or referring inquiries.  
• Schedule appointments in person or via phone, managing provider schedule within set parameters. Keep patient appointments on schedule by notifying provider/nurse of patient's arrival. 
• Take scheduling calls from physician offices and patients, and accurately schedule patients with the correct appointment type and status.
• Perform pre-registration duties as requested.
• Obtain correct patient demographic and insurance information.
• Accurately identify outpatient accounts requiring authorization/ pre-certification from insurance and obtains the authorization and enters into the computer system. 
• Notify the patient of any non-coverage issue or “out of network” benefits as informed by the insurance company. 
• Communicate with the authorization staff and other applicable staff to assure insurance issues have been addressed. 
• Maintain patient accounts by obtaining, recording, and updating personal and financial information and insurance verifications for appointments and procedures.  
• Determine benefits, Co-pays and deductibles and obtain revenue. 
• Maintain business office inventory and equipment by anticipating needed supplies; verifying receipt of supplies; and scheduling equipment service and repairs.   
• Protect patients' rights by maintaining confidentiality of personal and financial information.  
• Maintain operations by following policies and procedures. 
• Contribute to team effort by taking on other duties as assigned. 
• Contact medical facilities or departments to schedule patients for tests and/or admission.  
• Performs general office duties such as answering telephones and completing insurance forms.
• Maintain regular and predictable attendance
• Perform other essential duties as assigned

• Medical office work experience preferred, including medical terminology
• Computer experience, including advanced typing skills
• Organizational skills
• Communicate well with people both in personal contact and in telephone conversations
• Follow oral and written instructions
• Ability to handle multiple priorities
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.  
• Understanding and commitment to WMMC ASPIRE values of service, promote teamwork, integrity, respect and excellence
• Develop and maintain effective relationships with staff, patients and external customers