FamilyAid is a leading provider of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures. 

We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability. 

We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes. 

Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year. 

Our supportive, collaborative, diverse workplace of more than 130 professionals is ideal for skilled, result-oriented professionals who are driven to help children and families thrive. FamilyAid has been recognized as a Massachusetts Top Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.

 Position Summary

The Prevention Case Manager Intern will support FamilyAid’s Prevention Program, working alongside a Case Manager to help families at risk of homelessness access the resources and support they need to maintain housing stability. Unlike shelter-based case management, Prevention case management focuses on proactive intervention — connecting clients with resources before a housing crisis becomes a housing loss. This role is ideal for students in social work, human services, public health, or related fields who are interested in direct client services and resource navigation.The intern will assist the Case Manager in managing a caseload, conducting client screenings and follow-ups, and identifying resources to help clients remain stably housed. The supervisor is committed to providing a rich learning environment and will actively support the intern in building professional skills and deepening their understanding of family homelessness prevention.

Duties and Responsibilities

• Client Screening & Follow-Up: Conduct screenings with clients to assess housing stability risks and follow up to connect families with appropriate resources and supports
• Resource Navigation: Research and identify community resources (financial assistance, employment services, legal aid, childcare, mental health supports, etc.) and connect clients to relevant services
• Case Management Support: Assist the Case Manager in maintaining caseload documentation, case notes, and data entry in program systems
• Compliance & Documentation: Maintain accurate records, uphold confidentiality standards, and participate in professional development and supervision
• Family Advocacy: Support clients in understanding their rights and options, and assist in navigating complex systems including housing, public benefits, and healthcare
• Collaboration: Work with internal teams and external partners to ensure clients receive comprehensive, coordinated support

• Currently enrolled in an undergraduate or graduate educational program
• Highly desired:
  • Fluency in another  language (ideally Spanish or Haitian Creole)
  • Experience in housing,  schools, and/or hospital settings
• Proficient written and verbal communication skills.
• Exhibits humility through the learning process and can accept feedback
• Familiar with evidence-based practices such as trauma informed care and motivational interviewing
• Comfortable working in person (community based) and virtually
• Flexibility and compassion  are essential

Location and Work Conditions: This position is hybrid. In-person team meetings held once per month on Tuesdays. FamilyAid’s headquarters are at 3815 Washington Street, Boston, MA 02130. FamilyAid’s headquarters are at 3815 Washington Street, Boston, MA 02130

Work Schedule: Ideally seeking 15-25 hours a week, however this is flexible dependent on student/school requirements, to be discussed with supervisor. Days and hours to be determined, with the flexibility to best meet client and program needs.

FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.