We are looking for a motivated ERP Specialist to support and help improve our ERP system as the company continues to grow. This role will assist with day-to-day ERP support, user questions, reporting, and supporting improvements to business processes - especially in our manufacturing environment.

The ERP Specialist reports directly to the CIO and works closely with Operations: Manufacturing, Warehouse, Supply Chain, Quality; Sales, Finance, and IT teams to help ensure the ERP system is reliable, accurate, and supports business needs.

This is a hands-on role, ideal for someone who enjoys learning systems, solving problems, and working with business teams to turn system capabilities into real operational value.

ERP System Support

· Help support and maintain the company’s ERP system

· Assist in monitoring system performance and data accuracy

· Help coordinate system updates, upgrades, and vendor support

· Learn the ERP system and develop expertise over time

 ERP Support & Administration 

· Provide day-to-day ERP support to users across manufacturing, operations, supply chain, and office teams

· Help troubleshoot system issues and escalate complex problems when needed

· Document common issues and solutions to build internal knowledge

· Maintain ERP documentation and best practices

User & Security Management

· Assist with managing ERP users, roles, and permissions

· Support onboarding/offboarding and access changes

· Help ensure appropriate system access and security controls

Reporting & Data Visibility

· Creating and maintaining reports, dashboards, forms, and data inquiries

· Partner with business users to define reporting needs

· Support data accuracy and consistency for operational and management reporting

Business Process Support

· Assist with documenting ERP-related business processes

· Work with departments to identify opportunities to improve workflows

· Support alignment of ERP configuration with operational processes

· Help reduce manual work and improve system adoption

ERP Projects & Improvements

· Support ERP-related projects such as new modules, enhancements, and process improvements

· Help gather requirements and participate in testing

· Assist with go-live support and user adoption

· Communicate clearly with stakeholders and the internal team

 Must Have

· 1–3 years of hands-on experience working with ERP systems, business systems, or data analysis

· Bachelor's degree in information systems, Business, Operations, IT, or a related field (or equivalent experience)

· Strong problem-solving and analytical skills

· Ability to learn new systems quickly and take initiative

· Strong English communication and interpersonal skills

· Strong attention to detail and organizational skills

Preferred Skills

· Experience using and supporting an ERP system

· Interest in manufacturing, operations, or supply chain environments

· Experience creating reports, dashboards, or working with data

· Understanding of basic database concepts or data relationships

· Exposure to ERP platforms such as Acumatica, NetSuite, SAP, Oracle, Microsoft Dynamics, or similar systems

· Interest in process improvement or operational efficiency

· Advanced Excel or data analysis skills