Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.

ESSENTIAL DUTIES

(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.)

· Enforcing with the help of the service manager all company policies and procedures

· Maintaining a safe work environment

· Assisting service manager in maintaining focus on service department budget goals and other objectives for the department

· Help service manager in controlling operating expenses

· Direct the day-to-day activities of the service department employees

· Produces Estimates for charges necessary for repairs for customers

· Assisting the service manager in training and evaluating service department employees

· Helps ensure that a high-quality level of service is provided to our entire customer base.

· Provides technical assistance to service department employees

· Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment

· Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.

· Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.

· Carries out disciplinary actions as needed to service department employees.

· Reviews monthly productivity results individually with service department employees

· Conducts department safety inspection on a monthly basis.

· Conducts department meeting with all service department employees monthly

· Assist in hiring of new personnel as needed

 Qualifications:

· High School Diploma or GED

· Minimum two years’ experience as a technician or customer service representative and/or equivalent experience in a service-related industry. 

· Possess strong managerial and organizational skills

· Excellent Communication skills both oral and written

· Must be committed to 100% customer satisfaction

· Must have the ability to motivate subordinate employees, and be involved in their career development

· Must have an enthusiasm for training

· Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.

· Excellent computer skills and familiarity with all Microsoft Office products and software. 

PHYSICAL DEMANDS

(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)

Activity and Frequency (Never, Occasionally, Frequently)

Standing Frequently

Walking Frequently

Sitting Frequently

Bending From Waist Frequently

Feeling, Fingering, Grasping Frequently

Pushing and Pulling Frequently

Climbing and Balancing Frequently

Couching, Crawling, Kneeling Frequently

Reaching Above Shoulder Frequently

Lift up to 10 lbs. Frequently

Lift up to 33 lbs. Frequently

Lift up to 50 lbs. Frequently

Lift over 50 lbs. Frequently

WORK ENVIRONMENT

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.) 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.