BCA Financial Services, Inc. is looking for full-time Training Instructor to join our amazing Learning & Talent Development team. This is a Monday through Friday, full-time position between the hours of 8:00 AM – 5:00 PM (EST). Individuals who live in one of the following states are eligible for a remote opportunity: FL, GA, MO, NC, NE, SC, TN, TX, or VA.

Summary / Objective:

The Training Instructor plays a critical role within the organization, helping employees cultivate their talents to assure exceptional workforce preparation.

Life at BCA:

Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives, at home and at work.

Here’s some of the great benefits we offer:

• Work from home
• Monday through Friday work schedule
• Medical, GAP, Dental, Vision, and Voluntary Life insurance
• 401k with a company match
• Paid time off and Paid Holidays
• Comprehensive interactive training programs to keep your skills sharp and advance your career
• Additional supplemental insurance (Short-term disability, Accident Advantage Plan, Hospital Plan, etc.)

Work from home requirements:

• Have a quiet and private workplace
• You must meet all the technical requirements prior to the first day of training
• High speed internet with the ability to hardwire via ethernet from cable modem to your PC. Must be a sufficient speed to support video/web/audio conferencing and voice-over-IP (VoIP) (not less than 5 mbps). Wi-Fi and hotspots are not supported.

Essential Functions:

• Facilitate learning opportunities for new and existing employees
• Present information to learners using a variety of adult centric instructional techniques and formats such as lecture, facilitated self-paced programs, simulations, role-playing, individual and group exercises, etc.
• Deliver technical, soft skill, compliance, and customer service training through employee onboarding, continuing education, and ad hoc lessons
• Assess development opportunities through observation, surveys, quality and skill assessments, and calibration with leadership, make recommendations to support continual improvement
• Foster a learning environment that promotes the value of continuous improvement, always supporting the value employees offer
• Incorporate the organization’s values in all staff development practices and interactions
• Document training activities within the Learning Management System and monitor training completion reports
• Pursue training and development opportunities; strive to continuously build knowledge and skills, share expertise with others
• Assist in special projects and perform other duties at the discretion of leadership assigned to the Learning and Talent Development department

Qualifications:

• High school diploma, some college coursework preferred
• Minimum of two years’ experience developing adult learners, preferably in a contact center, customer service or financial recovery environment
• Strong bias for the customer and employee journey
• Strong verbal and written communication skills
• Flexibility to adapt to shifting demands and competing priorities
• High attention to detail
• Experience in development and application of Adult Learning Principles
• Perform basic troubleshooting with students to limit technology related delays (no audio, cannot see video, ETC.)
• Proficient in MS Office

Work from home requirements:

• Have a quiet and private workspace
• High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
• You must meet all the technical requirements prior to the first day of training
• You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.
• We will provide you with the equipment needed to be successful

BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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