POSITION OBJECTIVES 

The Systems Engineer plays a crucial role in the maintenance, administration, and support of Soapy Joe’s rapidly evolving technology infrastructure. This role is focused on the day-to-day operational excellence of our multi-site network, servers, and end-user systems. The Systems Engineer supports our initiative to expand automation, IoT/OT, and cloud services, ensuring high system availability and security across both corporate and retail car wash locations.

KEY RESPONSIBILITIES

The Systems Engineer will be responsible for providing hands-on execution of system tasks, including but not limited to:

Multi-Site Network Operations:

• Perform regular monitoring, configuration, and maintenance of network equipment, including switches, firewalls, and VPN services across corporate and retail sites.
• Implement and manage routine changes to firewall and routing rules under senior guidance.
• Provide escalation support for complex network and connectivity issues impacting site operations.

System Administration and Automation:

• Manage and maintain Windows Servers for various business functions.
• Develop and implement scripts to automate manual administrative tasks and improve process efficiency.
• Support the integration and maintenance of Cloud Services (Microsoft 365, MS Azure, etc) and on-premises systems. This includes collaborating with managed service providers and third-party vendors to ensure platform reliability.
• Proactively monitor system health and performance using centralized monitoring and logging tools to ensure high availability of critical services.
• Assist with the administration (e.g., backup verification, performance checks) of on-site and cloud-based operational databases.

Security and Compliance:

• Actively work to resolve security issues reported by vulnerability scanning tools (e.g., patching, configuration hardening).
• Apply documented security best practices to system and network configurations to proactively address common vulnerabilities.
• Execute and verify data backup and disaster recovery processes.

Asset and Change Management:

• Maintain an accurate hardware and software asset inventory system.
• Draft and implement system changes in an enterprise environment following established change control procedures.
• Assist with the procurement, provisioning, and deployment of technology equipment and licenses.

End-User Support:

• Provide Tier 2 technical support for employees running Windows and macOS operating systems.
• Act as the primary technical liaison and coordinator with external IT vendors and partners for complex system troubleshooting, maintenance, and technical project execution.
• Serve as an escalation point for complex issues and participate in incident response and root cause analysis for system outages and events.

Innovation:

• Evaluate, recommend and implement new technologies that enhance reliability, performance, scalability, and security.

Other duties as assigned

REQUIREMENTS: DEGREE

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

Equivalent technical experience and/or certifications (e.g., CompTIA Network+, Security+, relevant Microsoft/Cisco certifications) may substitute for a formal degree.

REQUIREMENTS: EXPERIENCE

This role is ideal for an ambitious, detail-oriented individual with 3+ years of hands-on experience in a technical systems administration capacity

Technical Expertise:

• Demonstrated hands-on experience supporting a multi-site network environment.
• Experience with network administration, specifically managing switches, firewalls, and VPNs.
• Practical experience managing and troubleshooting Windows Server operating systems.
• Proficiency in administering and supporting Windows and macOS end-user environments.
• Familiarity with applying configuration changes to address security findings.

Automation & Scripting:

• Direct experience scripting manual administrative tasks (e.g., PowerShell, Python, Bash).

Soft Skills & Collaboration:

• Proven ability to learn new technologies quickly, identify, and resolve system issues impacting uptime and efficiency.
• A foundational understanding of Systems Thinking and the ability to view complex systems holistically.
• Excellent organizational and communication skills, with the ability to explain complex technical issues clearly to non-technical staff.

REQUIREMENTS: PHYSICAL

• Ability to remain in a stationary seated or standing position for various increments of time.
• Able to move about to access a variety of tools and office equipment.
• Able to consistently operate a computer or other electronic device.
• Must be able to communicate clearly through both verbal and written form.

Salary Range: $85,000-$95,000 annually