At Goal Solutions, this role exists to fix what breaks, streamline what slows us down, and protect the client experience. You’ll own issues end-to-end, improve processes, and help operations scale effectively.

If you enjoy solving problems, working with data, and making systems better—you’ll thrive here. 

What You’ll Do 

• Own and resolve operational issues, escalations, and account discrepancies 
• Reconcile servicing transactions with a high degree of accuracy 
• Identify root causes and implement long-term fixes 
• Improve processes, documentation, and workflows to reduce errors 
• Partner across Operations, IT, and Client teams to execute improvements 

What to Expect in This Role 

• Fast-paced environment with shifting priorities and time-sensitive work 
• High attention to detail required across multiple systems and processes 
• Frequent problem-solving and issue resolution 
• Ongoing collaboration across teams and stakeholders 

You’ll Be a Great Fit If You 

• Stay organized and accurate while managing multiple priorities 
• Can shift quickly and stay calm under pressure 
• Take ownership of problems and follow them through to resolution 
• Enjoy improving processes—not just maintaining them 
• Bring urgency, accountability, and attention to detail to your work 

What You Bring – Required 

• 2–4 years of experience in operations, reconciliations, or issue resolution 
• Strong analytical and problem-solving skills 
• Ability to manage multiple priorities independently 
• High attention to detail and accuracy 

What You Bring – Nice to Have 

• Experience in financial services, fintech, or loan servicing 
• Experience with payment processing, reconciliations, or account-level research 
• Familiarity with CRM, SQL or workflow tools (Salesforce a plus) 

Success Looks Like (6–12 Months) 

• Escalations are resolved end-to-end with minimal handoffs 
• Errors decrease due to root-cause improvements you implement 
• Processes are more efficient, documented, and scalable 
• You’re a trusted go-to resource for solving operational challenges 

Why Goal Solutions 

• Competitive salary + bonus eligibility 
• 401(k) with 4% company match 
• Medical, dental, vision, and HSA ($1,700 annual contribution) 
• 14 paid holidays (including your birthday) 
• Paid parental leave, tuition reimbursement, and long-term incentives 

Apply 

Apply if you enjoy solving problems end-to-end and leaving processes better than you found them.