PART-TIME, WEEKEND AVAILABILITY REQUIRED 

Position Title: Front Desk Receptionist 

Department: Hospital Administration  

Reports To: COO/Director Case Management 

FLSA Status: Non-Exempt

Job Summary:

The Front Desk Receptionist is responsible for greeting visitors and directing patients/visitors into the appropriate areas of Sonoma Specialty Hospital, as well as accepts, screens and routes incoming calls to the appropriate department or persons.  

Job Duties:

· Greet all visitors, patients, and vendors with a professional and empathetic demeanor. Issue visitor passes, maintain the visitor sign-in log, and direct or escort guests to their destinations.

· Answer a multi-line phone system, screen and forward calls, take clear and accurate messages, and provide basic information such as room numbers, directions, and visiting hours.

· Exhibit excellent customer service, project a warm and positive attitude, and express empathy when interacting with concerned family members.

· Receive, sort, and distribute mail. Maintain office supplies for the front desk and coordinate with materials management if stock is low. 

· Communicate effectively with physicians, nurses, and administrative staff to ensure smooth facility operations.

Education: 

• High School Graduate or Equivalent preferred 

Qualifications preferred:

• 1 year clerical - front office experience. 

• Must be computer literate with good keyboard skills.

• Strong written and verbal communication skills.

• Experience handling irate patients/visitors and dealing with conflict.

• Knowledge of front office procedures in a medical office setting.

• Knowledge of medical terminology. 

• Must have the ability to understand and follow established procedures.

• The ability to use good judgment in the course of contact with physicians, patients and staff.