Job Summary:

The Surgical Coordinator is responsible for managing and scheduling all aspects of patient surgical care, from initial consultation to post-operative follow-up. This individual will serve as the primary point of contact for patients, ensuring a smooth and supportive experience throughout the surgical process. 

Key Responsibilities:

• Schedule surgical procedures, ensuring alignment with physician availability, facility schedules, and patient preferences. 
• Coordinate pre-operative requirements, including necessary tests, imaging, labs, and authorizations. 
• Confirm surgery dates, times, and locations with patients, ensuring they receive all pre- and post-operative instructions. 
• Verify patient insurance coverage and obtain prior authorizations for procedures. 
• Provide patients with detailed cost estimates and work with them on payment plans, if applicable. 
• Serve as the primary point of contact for patients, addressing questions and concerns regarding surgical procedures. 
• Educate patients on pre-operative preparation and post-operative care instructions. 
• Ensure timely follow-up appointments are scheduled for post-operative evaluations. 
• Maintain accurate and up-to-date records in the practice management system, including patient charts, insurance details, and surgery schedules. 
• Communicate and coordinate with hospitals, surgical centers, and other healthcare providers as needed. 
• Ensure compliance with HIPAA and other regulatory requirements. 
• Assess and anticipate scheduling requirements by understanding physician availability, patient needs, and facility constraints.  
• Proactively manage conflicts, prioritize urgent cases, and ensure efficient use of resources to maintain smooth workflow and timely care. 

Skills/Abilities:

• Proficient in using electronic health records (EHR). 
• Excellent communication and interpersonal skills. 
• Knowledge of medical terminology, especially ENT-related procedures and treatments preferred.  
• Ability to multitask and work effectively in a fast-paced environment. 

Education/Experience:

• High School Diploma or GED 
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is preferred  
• Basic Life Support (BLS) certification is preferred 
• Previous experience in an ENT or specialty clinic is preferred 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Prolonged periods of standing and bending. 
• Must be able to lift up to 15 pounds at times.