Job Purpose:

The primary purpose of the Product Leader is to work with customers and internal Edupoint staff to lead the effort to meet the constantly changing needs of existing and future customers using Synergy Assessment.

Job Summary:

Synergy Instructional Applications products include core, maturing, and emerging software. The Product Leader will be responsible for ensuring that assigned “maturing” software continues to meet the needs of existing and future customers. By working closely with customers, development, quality assurance, and management the Product Leader will guide and support the products they lead by ensuring features and functionality required for our customer’s success are easy to use, comprehensive, and delivered on-time after rigorous testing.

Job Duties:

§ Deliver outstanding customer service to existing and future product customers

§ Work closely with customers and development staff assisting in the design and delivery of new product features

§ Be familiar with contractual obligations and delivery timelines to ensure Edupoint meets its contract commitments for each product

§ Coordinate with other vendors to ensure the Edupoint product is supporting critical functionality required to be successful in production

§ Assist in CCB and ticket targeting to ensure critical needs are delivered timely to customers

§ Assist Marketing with RFP’s and Sales support when necessary. Conduct product demonstrations for new customers when required

§ Conduct sessions at Edupoint’s annual Users Conference

§ Maintain expert knowledge of product features

§ Maintain expert knowledge of competitive products and marketplace expectations

§ Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes

§ Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding

§ Provide training for CRC product when required

§ Other duties as assigned

Job Requirements-Knowledge/Skills/Abilities:

*Knowledge:

§ Working level competence in the use of the Microsoft Office suite of products 

§ Familiarity with K-12 Education software products preferred

§ Knowledge and skills in Agile software development preferred

§ Teaching background in a public or private K-12 school preferred

*Skills:

§ Strong attention to detail

§ Effective oral and written communication skills

§ Solid interviewing and facilitation skills

§ Strong customer service orientation and skills

*Abilities:

§ Ability to work both independently and collaboratively

§ Strong analytical abilities

§ Well-developed ability to multitask

§ Ability to handle sensitive information appropriately

EDUCATION AND/OR EXPERIENCE:

§ Bachelor’s degree or equivalent work experience in K-12 education, customer service and/or quality assurance

§ Minimum 1 year of expert knowledge of Synergy™ Product

CERTIFICATES, LICENSES, REGISTRATIONS:

§ None

Typical Physical Demands and Work Environment: 

Work may require sitting for long periods of time, bending and stretching for files and supplies, and occasionally lifting files, objects, or paper weighing up to 30 pounds. Sufficient manual dexterity is required to operate a keyboard, telephone, copier and other office equipment, as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Vision must be acute in order to work extended hours on computer screens. Work environment is a typical office environment with moderate noise and which can be fast-paced and project-intensive. Travel and some extended overnight trips in the performance of duties may be required.