Cohere Life, Inc.

JOB DESCRIPTION: 4/9/2026

TITLE: Ambassador

FLSA STATUS: Non-Exempt – Part-Time 

REPORTS TO: Amenity Experience Manager

LOCATION: Eastmark – Mesa, AZ
 

Summary

The Eastmark Ambassador (Ambassador) will actively support Eastmark’ s community values, vision, and philosophies, while demonstrating a style of support and organization that allows residents needs to be met with a high level of satisfaction. Candidate will provide a warm and professional approach while utilizing their experience, skills and exceptional communication

abilities with all Eastmark stakeholders. The Ambassador will monitor all of the activities of The ‘Mark™ community center during specified times, inclusive of the community center pool, Bus Stop and adjacent grounds.

Ambassador will be provided with a schedule at the beginning of each month for the current month, as well as schedule on an as-needed basis, without any minimum guaranteed hours per week. Ambassador will be scheduled with as much notice as possible but may be required to respond to last minute (including early morning and/or late evening) requests for staff coverage in unforeseen circumstances (i.e. ambassador staff who call in sick, emergency situations). Ambassadors should be scheduled for coverage on evenings, weekends and holidays.

Scope

• Ability to work a flexible, evening/weekend, short term schedule on a strict as-needed basis.
• While on duty, serve as “first responder” and “gate keeper” for The ‘Mark™ and Eastmark Community Life team, answering questions, providing assistance and responding to needs quickly and accurately.
• In a community engaging fashion, promote and inform residents to current and upcoming clubs, classes, programs, events and volunteers’ opportunities, assist with registration as appropriate.
• Handle customer service needs with a friendly and caring -yet assertive- demeanor, following Eastmark Assembly, Eastmark Residential Association and facility guidelines.
• Comfortable approaching residents who may not be following policies; capable of handling escalated situations.
• Showcase The ‘Mark™ amenities and programs to visitors through tours and collateral; assist Community Representatives during peak visitor traffic.
• Monitor The ‘Mark™ interior and exteriors spaces, including facility grounds, pool and adjacent areas, regularly throughout the day with a specific focus on the pool during (high traffic) season.
• Assist with events, programs and activities as requested.
• Assist with administrative functions, including updating community event calendars; hard copy materials; displays; data entry and data base systems; inventory and ordering; printing reports, etc.
• Assist residents with check-out/check-in of recreation equipment and ensure that all resources are in good repair; report disrepair to appropriate manager for action.
• Serve as primary point of contact for individuals and groups renting or otherwise utilizing The ’Mark™ for specific functions. Explain rules; provide information and review rental checklist with responsible resident; ensure area is properly set for the event; assist with set-up as necessary; inspect area port event to ensure renter’s compliance with policy.
• Ensure that all residents and guests are adhering to the established Eastmark Resident
• Access cards Agreement. Monitor residents and guests of Th ‘Mark™ pool and Bus Stop as necessary check Access Card and match with photo identification to verify access rights. Respectfully and with high courtesy work with residents and their guest to resolve infractions.
• Collect items left by residents; store lost items in the lost and found; retrieve and return to owner as necessary.
• Perform light clean up of The ‘Mark™ (interior and exterior). Tidy and reset patio, pool deck and Bus Stop furniture as needed throughout the day to maintain a clean and neat appearance; wipe down tables and chairs as necessary.
• Visually inspect the pool to ensure proper clarity and cleanliness; notify Landscape and Facilities Superintendent of any items that would require immediate attention.
• Submit workorder and follow up as necessary.
• Must maintain CPR and AED certifications.
• Must be able to lift as least 30 pounds, stay on feet for long periods of time, physically able to complete executions of duties.

PLEASE NOTE: This is NOT a Lifeguard Service. None of the above referenced duties shall be construed as those performed by a Lifeguard.

Attributes

• Education or experience in customer service, recreation programming, recreation facilities oversight or similar background
• Passion for people and ability to engage in authentic, meaningful ways
• Collaborative; predisposed to partnership and teamwork
• Personable, tactful and diplomatic
• Ability to handle tense interactions with poise; predisposition to problem-solving
• Flexibility and adaptability
• Punctual, reliable
• Fun! Ability to work in a team environment and on multiple projects simultaneously. 

KNOWLEDGE | EXPERIENCE

• Must be at least 18 years of age
• Experience in customer service, hospitality, sales or similar discipline.
• Proficiency Microsoft Office Suite; familiarity with database management tools
• Knowledge of residential real estate and/or home building is desirable, but not required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The Ambassador should expect to:

• Ambassadors should expect to work a flexible schedule, including evenings, weekends and some holidays. 
• Some work performed by Ambassadors will be outdoors and may require being in all types of weather.
• Ambassadors must be comfortable being on feet for long periods of time and able to lift at least 30 pounds on a frequent basis

Operating Principles

In furtherance of our mission team members will: 

• Instill a sense of fun and enthusiasm into everything we do.
• Encourage a dynamic collaboration between internal and external stakeholders.
• Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.
• Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Embrace the vision, goals and aspirations of Cohere

Job Type: Part-time

Pay: $17.25 per hour 

Benefits:

• 401(k)
• Paid Sick Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates has been identified, the job posting may be withdrawn or closed.