We are seeking an experienced, detail-oriented operational leader to join our busy North Adams medical practice in the key role of Office Operations Manager. This role supervises our administrative staff and oversees operational functions; ensures efficient revenue cycle operations, patient services, and streamlined workflows while supporting a high-quality patient experience. The ideal candidate brings excellent communication and organizational skills, along with a process improvement mindset.
We encourage you to apply to join our collaborative management team at Northern Berkshire Pediatrics!
Key Responsibilities of the Office Operations Manager
Revenue Cycle and Finance Support
- Oversee billing operations for efficiency and compliance
- Monitor A/R, claims, and payments with billing lead
- Partner with internal teams and external billing resources
- Track metrics and improve financial performance
- Assist with budgeting, expenses, payroll coordination, and reporting
Front Office & Patient Services
- Manage scheduling, registration, phones, and patient flow
- Ensure a positive patient experience
- Resolve patient concerns as needed
Supervision and Leadership
- Member of collaborative management team
- Supervise billing and front office staff
- Serve as liaison to physician leadership
- Support operational planning and improvements
Operations & Administration
- Oversee daily administrative functions
- Coordinate credentialing and compliance tasks
- Partner with outsourced HR and accounting
- Manage vendors and office supplies
- Coordinate facility needs
Technology
- Liaison with IT vendors
- Support EMR, billing, and communication systems
Qualifications
- Education & Experience: 8+ years in medical practice leadership role, OR 5 years’ experience with a Bachelor’s degree
- Skills: Revenue cycle oversight (no coding required), Team leadership experience, EPIC or similar EMR experience, Knowledge of healthcare compliance, Microsoft Office proficiency. excellent communication and organizational skills
What We’re Looking For
- Strong operational leader
- Process improvement mindset
- Team player and collaborator