Who We Are: 

The Atlanta Community Food Bank is working to end hunger in our community with the food, people and big ideas needed so that no one worries where their next meal is coming from.  Since 1979, we’ve been providing food for a growing network of nonprofit partners – including food pantries, community kitchens, childcare centers, night shelters and senior centers.  We currently serve more than 700 partners in 29 counties across metro Atlanta and north Georgia. 

Where You’ll Work:   

Information & Technology Team 

About the Role: 

Reporting to the President & CEO, the Chief Information Officer will lead ACFB’s technology strategy and operations, including information security, data and analytics, systems integration, major implementations, and day-to-day IT service delivery. The CIO will ensure reliable, secure, and user-focused technology across the organization and will build and lead a high performing, technically strong IT team. 

First 18Month Priorities 

The CIO’s first 18 months will focus on stabilizing and integrating ACFB’s multisystem technology environment, improving responsiveness to employee support needs, and strengthening communication and transparency around outages, delays, and system issues. The CIO will also establish clear IT processes and escalation paths, ensuring the organization experiences consistent, reliable, and predictable technology support.  

LongTerm Technology Roadmap 

Beyond stabilization, the CIO will define a longterm IT roadmap that strengthens ACFB’s internal technology capabilities and enhances the tools we use to engage external stakeholders—including neighbors, partners, donors, and volunteers. This roadmap will outline the key capabilities ACFB must build, the sequence in which they should be developed, and the organizational investments required to achieve them. 

What You’ll Do: 

Technology, Operations, & System Integration 

• Optimize ACFB’s multi-system technology environment, ensuring systems are integrated, reliable, and aligned to operational needs 
• Improve IT service responsiveness by establishing clear service levels, SOPs, and escalation paths 
• Develop, document, and maintain standard operating procedures (SOPs) to ensure consistent, predictable, and high-quality technology support 
• Strengthen communication norms for outages, delays, and system issues to increase transparency and predictability 
• Support cross-functional projects by ensuring IT is a proactive, collaborative partner to all departments 
• Maximize the mix and optimize the cost of in-house vs. outsourced technology services 
• Define, analyze, and maintain IT performance metrics that reflect service quality and operational reliability 
• Ensure ACFB staff have the technology, tools, and support needed to work efficiently and effectively 
• Provide training and support to ensure new technologies are adopted consistently across the organization 
• Maintain a strong, practical approach to information security appropriate for a nonprofit with sensitive data and community-facing systems 

Digital Strategy, Data, and Innovation 

• Set the long-term digital and data strategy in alignment with ACFB’s mission, vision, and strategic priorities 
• Build datacentric capabilities that connect multiple data sources and generate actionable insights for staff, leadership, and partners 
• Drive user focused digital experiences for clients, partners, donors, and employees 
• Lead, mentor, develop, and hire a high performing team of IT, data, and project management professionals 
• Establish strategic relationships to secure cost-effective and in-kind technology solutions 
• Engage with the Feeding America network and peer food banks to share best practices and bring innovative ideas to ACFB 
• Represent ACFB’s technology vision and needs with partners, donors, and community stakeholders 

What You’ll Need:  Skills and experience your resume should demonstrate: 

Technical Expertise  

• Deep, hands-on experience designing, integrating, and managing complex technology ecosystems 
• Strong background in cloud platforms (Azure preferred), including modernization, migration, and security hardening 
• Experience with enterprise systems integration, APIs, data pipelines, and middleware 
• Strong understanding of data architecture, analytics, and business intelligence 
• Experience implementing and maintaining cybersecurity controls appropriate for a mission driven organization 
• Ability to diagnose and resolve complex technical issues across infrastructure, applications, and data environments 

Leadership & Team Development 

• Develops and leads high performing technical teams through coaching, clarity, and accountability 
• Builds strong cross functional partnerships and drives alignment across departments 
• Simplifies complex technical issues into clear, actionable decisions for leaders and staff 
• Builds trust and alignment across departments through transparent communication and collaborative problem-solving 

Success in the First 18 Months 

• Define a longer term IT roadmap for the organization that identifies key enhancements to our internal IT capabilities and the IT tools we use to engage external stakeholders (neighbors, partners, donors and volunteers). 
• Deliver a stabilization and integration plan for ACFB’s multisystem environment 
• Improve IT responsiveness and employee experience through clear SOPs, service levels, and communication norms 
• Increase transparency around outages, delays, and system issues 
• Strengthen cross functional project support and partnership 
• Build trust and alignment with leaders by simplifying complexity and communicating clearly 

The successful candidate will enjoy the opportunity to:  

• Positively impact the lives of the Atlanta community 
• Join a mission driven organization 
• Report to a visionary and respected CEO 
• Build and lead a high performing team 
• Be a member of a successful and forward-looking executive committee 
• Join a culture of collegiality, transparency and respect 

There may be some Physical Demands and Travel: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Employee is routinely required to lift 25 lbs. 
• Expected travel time for this position is up to 30% per year