Responsible for day to day management of Rental & Repair Shop. Work closely with Rental & Repair Manager to ensure a professional appearance of the Rental Shop, and an efficient and courteous experience for all guests. 

• Manage daily operations of Rental shops. 
• Interview and hire Rental staff. 
• Complete and maintain accurate employee records. 
• Ensure employees are fully trained in cash handling, selling techniques, rental fitting and set up, safety and compliance with Timberline operational policies.
• Manage daily labor control.
• Manage time clock and employee scheduling in Paylocity.
• In season/year function testing. 
• Handle all customer complaints not resolved to the guest’s satisfaction by staff members.
• Operational understanding of Siriusware, as it relates to rental operations (i.e. inventory creation, Self-Entry, SalesEZ, Tech Station, RptMgr, and SysMgr).
• Ability to troubleshoot Siriusware issues, and co-ordinate with IT & Software Specialist in absence of Rental Manager.
• Ensure Lost and Found procedures are followed.
• Work in conjunction with Mountain Department regarding lost guest incidents.
• Oversee record retention and destruction.
• Oversee post accident equipment testing.
• Remain current with industry trends and techniques.
• Coordination with Ski & Ride School and Groups.
• Compliance with company purchasing requirements.  
• Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present.
• Present a professional, quality image at all times.  
• Exercise sound judgment and awareness regarding language, behavior, and dress and grooming. 
• Regular and reliable attendance.

QUALIFICATIONS:  

• Must be service oriented.
• Must be detail oriented with ability to set and meet high customer service standards.
• Must be able to maintain proper etiquette while conversing with guests.
• Must be proficient in up-selling products and services.
• Must know and follow all proper service procedures.
• Must maintain professionalism in words and actions.
• Must have thorough working knowledge of Rental and Repair Shop and its operation.
• Must have excellent organizational and time management skills.
• Must have strong leadership and motivational skills.
• Must have strong conflict resolution skills.
• Must have excellent computer skills including but not limited to Word, scheduling and data base programs.

PHYSICAL REQUIREMENTS: 

• Must be able to lift 50 lbs.
• Must be able to sit at a desk for 2–10 hours a day.
• Must be able to stand for 2–10 hours a day.
• Must have ability to work in a high energy, high demand environment for an entire shift.

PERSONAL ATTRIBUTES/KEYS TO SUCCESS:

• Leads by example.
• Enjoys challenges.
• Supportive/Nurturing.
• Does not get frustrated easily.
• Works well under pressure.
• Driven to succeed.
•  Always has a plan.
• Excellent judgment.
• Reasoning skills.
• Open to change.
• Fair and Honest.
• Does not take company matters personally.
• Is satisfied in knowing you did the best you could.
• Team player.
• Highly Motivated.
• Problem solver.
• Excellent communication skills.