Company Overview

Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief Executive Officer. The company is staffed by nearly 200 professionals around the U.S. with headquarters in San Dimas, California. At a time of tremendous change and operational advancement, the company is ripe for unprecedented growth.  

Position Summary

The Client Operations Specialist is responsible for supporting client onboarding and assists Client Managers with day-to-day tasks and special assignments. Working closely with the Director of Client Experience, this role ensures timely communication, accurate reporting, and high-quality service delivery.

Essential Duties and Responsibilities

1. In conjunction with the Director of Client Experience, manages the onboarding and setup of new clients.
2. Serves as primary point of contact for routine client requests and updates.
3. Responsible for month End close, and creation and distribution of reports
4. Preparation and analysis of standard reports and spreadsheets
5. Track chart flow all the way thru posting in the billing system
6. Track performance of contracted payors
7. Maintain provider file and its unique set-up
8. Track payment patterns and fluctuation of Accounts Receivable
9. Tracking collection agency assignments and its performance
10. Track and analyze daily Key Indicators and Service Level Agreement for Clients as assigned.
11. Identify and report possible risk areas and provide suggestions for solution
12. Attend meeting calls during month end, contract review, provider enrollment review and accounts receivable review
13. Ad hoc reports as requested from clients and client managers
14. Financial hardship request reviews from patients

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Knowledge, Skills, & Abilities

• Advanced knowledge of MS Word and Excel 
• Strong analytical and problem-solving skills (reporting, identifying trends, risk areas).
• Basic knowledge of payment posting and accounting
• Knowledge of medical billing: denials, appeals, secondary billing and refunds
• Detail oriented
• Strong customer focus with ability to resolve patient disputes
• Strong communication skills (client-facing, written, and verbal)
• Client relationship skills such as escalation management and conflict resolution.
• Ability to manage multiple clients and priorities simultaneously
• Ability to interpret financial and operational data

Education & Experience Requirements

• Bachelor’s degree preferred in related field
• 2-4 years’ experience in healthcare operations, billing, or revenue cycle.
• 1-3 years’ experience in client services or account management.
• Proficient medical billing computer platforms. 
• Experience with Athena IDX preferred
• Familiarity with Service Level Agreements and KPI tracking