University Physicians’ Association (UPA) is excited to welcome a Certified Medical Assistant or LPN Phone Triage  to join the Rocky Hill Family Physicians team in West Knoxville. This is an excellent opportunity for a compassionate, detail-oriented healthcare professional who thrives in a fast-paced environment and enjoys being a vital part of the patient care experience. In this role, you will work closely with providers and clinical staff to deliver timely, high-quality care, ensuring patients feel supported, informed, and prioritized throughout their healthcare journey.

What You’ll Do

• Serve as a key clinical contact by triaging patient phone calls and assessing levels of care
• Accurately document symptoms, medical history, and current health concerns in the EMR
• Communicate test results and provide clear patient instructions
• Manage prescription refills in accordance with compliance and protocol
• Assist with scheduling, prior authorizations, and obtaining pre-certifications for imaging (MRI, CT)
• Coordinate care while maintaining professional, compassionate relationships with patients, families, and providers
• Support daily clinic operations with additional clinical and administrative tasks as needed.

Schedule

• Full-time
• Monday–Friday, 8:00 AM – 4:30 PM
• No evenings or weekends

Why Join UPA?

We value our team members and are proud to offer a comprehensive benefits package, including:

• Generous PTO, Paid Holidays and Sick Leave
• Medical, Dental, and Vision Insurance
• Short-Term & Long-Term Disability
• Life Insurance
• 401(k) with company match and immediate vesting
• And more!

What We’re Looking For

• Minimum 3 years of prior medical experience
• Active LPN license or Certified Medical Assistant credential
• Experience with electronic medical records
• Strong communication, organization, and time-management skills
• Ability to stay focused, accurate, and calm in a busy clinical setting
• A patient-first mindset and collaborative team approach

If you’re looking for a rewarding clinical role where your skills make a meaningful difference every day, we’d love to hear from you.