Job Type
Full-time
Description
- Manage a high volume of incoming work orders and email communications in a timely and efficient manner.
- Dispatching vendor partners for work orders and ensuring they arrive in accordance with schedule.
- Work in conjunction with managers and team members on problem resolution.
- Answer customer questions about scope of services, making appropriate suggestions to resolve problems. Ability to analyze customer inquiries and determine means of resolution.
- Ability to answer the phone and/or email promptly to provide the best customer service possible. Position involves heavy phone traffic inbound/outbound with customers and service providers.
- Cold calling potential vendor partners to develop partnerships.
- Input necessary data into computer system to track and follow up on customer requests. Create service tickets with clear scope of work and assign them to appropriate service provider.
- Communicate with clients and service providers on an ongoing basis to maintain first class relationships. Communication via phone, email, reports, and third-party systems.
- Contribute to the team effort by accomplishing set goals as determined by Manager.
- Ability to prioritize tasks with overlapping timelines.
- Ability to work independently and self-solve.
- Keep accurate data and documentation of service requests.
- Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
- Performs other duties as required by leadership.