ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: None required at the time of application, though Public Trust or higher is preferred

Work Location: Remote (may be asked to report onsite in DC from time to time) 

Work Schedule (Remote): Remote 5 days a week (M-F)

Position Overview: ZenPoint Solutions is seeking a Program Manager to lead and oversee a complex IT program supporting a high-availability public-facing web platform and its supporting infrastructure, including primary, backup, and test environments. This role is responsible for ensuring the successful planning, execution, and sustainment of operations and maintenance activities, as well as driving modernization and enhancement initiatives.

The Program Manager will provide strategic direction, technical oversight, and project management support to ensure system reliability, scalability, and performance. This includes managing cross-functional teams, coordinating system improvements, and ensuring continuity of operations through robust documentation, disaster recovery planning, and system administration practices. The role requires a strong focus on maintaining near-continuous uptime and enabling efficient support for all web platform functionalities.

This position is contingent upon the successful award of a government contract and subsequent government approval.

• Lead and manage a large-scale IT program supporting web infrastructure operations, maintenance, and modernization efforts
• Develop, maintain, and execute program plans, schedules, budgets, and resource allocations
• Oversee system operations across multiple environments (production, backup, and test) to ensure high availability and performance targets (e.g., 99.999% uptime)
• Direct system enhancement and modernization initiatives, including infrastructure upgrades and cloud-based solutions
• Implement and manage Agile methodologies to support iterative development and continuous improvement
• Ensure compliance with federal IT standards, cybersecurity requirements, and best practices
• Establish and maintain comprehensive documentation, including system changes, processes, and configurations
• Coordinate task assignments and workflows across technical teams, ensuring alignment with program objectives
• Conduct periodic system audits, risk assessments, and performance evaluations
• Oversee disaster recovery planning and execution to ensure business continuity
• Provide leadership in system administration, engineering, and patch management activities
• Prepare and deliver program status reports, briefings, and stakeholder communications
• Build and maintain strong relationships with internal and external stakeholders

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field (Four (4) years of additional relevant experience may be substituted for a degree)
• Minimum of 10 years of experience managing complex IT programs or projects
• Demonstrated experience supporting high-availability web-based systems and infrastructure
• Strong knowledge of system operations, maintenance, and lifecycle management
• Experience with Agile frameworks and project management methodologies
• Familiarity with federal IT standards, cybersecurity requirements, and compliance frameworks
• Proven ability to manage cross-functional teams and multiple concurrent initiatives
• Experience in risk management, reporting, and stakeholder engagement

Desired Qualifications:

• Experience supporting public-facing web platforms in a government or regulated environment
• Knowledge of cloud technologies and infrastructure modernization strategies
• Background in system engineering, system administration, and patch management processes
• Experience implementing or managing disaster recovery and continuity of operations plans
• Strong understanding of documentation standards and configuration management practices
• PMP, PgMP, Agile (e.g., Scrum Master), or similar project/program management certification
• Excellent communication, leadership, and organizational skills

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected under applicable federal, state, or local laws.