Title: Driver –   Hospitality 

Department:   Hospitality

Location:   Juneau

Exemption   Status: Non-Exempt 

Pay   Grade(s): 5

Purpose: The Hospitality   Driver / Shuttle Driver is responsible for safely transporting guests, staff,   food, and supplies in support of hotel and hospitality operations. This role   provides courteous and reliable shuttle service for hotel guests while also   supporting catering and event logistics. The Driver serves as a front-line   representative of the organization, ensuring a safe, professional, and   welcoming experience for all passengers and clients.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Safely   operate company vehicles to transport hotel guests, staff, food, and supplies

· Provide   scheduled and on-demand shuttle service for hotel guests (e.g., airport,   ferry terminal, local destinations)

· Assist   guests with loading and unloading luggage in a courteous and professional   manner

· Maintain   a high level of customer service; serve as a welcoming first/last point of   contact for guests

· Load,   secure, transport, and unload catering food, equipment, and supplies safely   and in compliance with food safety standards

· Coordinate   delivery and shuttle schedules with hotel front desk, kitchen, and event   staff

· Conduct   pre- and post-trip inspections and report any vehicle issues promptly

· Maintain   cleanliness and readiness of vehicles at all times

· Keep   accurate logs of trips, mileage, fuel usage, and passenger counts as required

· Follow   all traffic laws, safety regulations, and organizational policies

· Assist   with event setup and breakdown as needed

· Support   hospitality operations during downtime (stocking, dishwashing, light prep,   etc.)

· Respond   appropriately to emergencies or unexpected situations during transport

· Uphold   organizational values and represent the organization in a professional and   culturally respectful manner

 Knowledge, Skills   & Abilities (KSAs)

· Knowledge   of safe driving practices and passenger transport safety

· Strong   customer service and interpersonal skills

· Ability   to communicate clearly and professionally with guests and staff

· Knowledge   of local roads, airport/ferry logistics, and weather conditions preferred

· Ability   to manage time, routes, and schedules efficiently

· Ability   to remain calm and responsive in high-pressure or unexpected situations

· Basic   knowledge of food handling and safe transport procedures (or ability to   learn)

· Ability   to work independently with minimal supervision

· Strong   attention to safety, detail, and cleanliness

Minimum   Qualifications (education, experience, skills):

· High school diploma or   GED 

· Must be 21 years of   age with a Valid driver’s license and clean driving record (must meet   insurability requirements)

· One (1) – Two (2)   years of relevant experience

Preferred   Qualifications (education, experience, skills):

· Prior experience as a   driver in a workplace setting.