Rate:  $22  

PROGRAM RESPONSIBILITIES

• Conduct thorough intakes to assess the current needs of new shelter guests. 
• Create and present concepts across a variety of topics themed on personal and career development. 
• Regularly collaborate with department staff and attend trainings to provide services using a trauma-informed point of view. 
• Follow appropriate recordkeeping procedures to document needs and barriers.
• Within the first 14 days, become certified to serve as a proctor in the Pearson VUE testing center. 
• Provide 1:1 assistance to residents, guests, and community members. 
• Be vigilant in reporting and documenting any inappropriate behaviors. 
• Serve in a manner which upholds the Mission’s standards of professionalism and Christ-centered ministry. 
• Monitor each guest’s progress and goals. Provide direction to encourage guests to complete tasks in a timely manner. 
• Maintain accurate documentation on case management services, incident reports, and outcomes. 
•  Stay in compliance in both internal and external policies and procedures.  
• Serve as substitute instructor, proctor, or advocate for other classes when needed. 
• Collaborate with staff to adapt and improve programs and instructional content.
• Ensure a clean, safe, and welcoming environment.
• Perform additional related duties as assigned.

HOMELESS SERVICES

• Maintain a working knowledge of community services to provide appropriate referrals to other agencies as needed.
• Support partnerships with community organizations and businesses to introduce guests to career pathways, educational opportunities, and other support services. 
• Meet with guests to outline program guidelines and expectations.
• Collaborate with other staff to identify guests who may benefit from transitioning into the Life Recovery program. 
• Regularly review guests’ personal and program goals to support their progress and long-term success. 
• Design, implement, and evaluate classroom content related to career development, vocational training, and educational opportunities.  
• Serve as a lifelong learner. 

LIFE RECOVERY SERVICES

• Oversee Life Recovery residents scheduled time in the Connection Center. 
• Offer ideas and curriculum to increase participation and motivation of residents.  
• Engage with residents to develop relationships which foster spiritual growth and learning.  
• Collaborate with Life Recovery staff to implement new strategies and learning opportunities. 
• Monitor resident progress and assist in long-term career planning to promote success beyond program completion. 
• Assist residents in career-readiness and with job searching after completing the Life Recovery program.

COMMUNITY SERVICES

• Maintain compliance as a proctor in the Pearson VUE Testing Center according to policies and procedures. 
• Answer phones, make calls, correspond by email, and provide professional interactions 
• Assist walk-ins with ordering identification documents, cell phones, and other essential items. 
• Represent the Mission in a positive, professional manner at community functions, off-site events, and public engagements. 
• Ensure all public-facing areas and service spaces are consistently clean, organized, and welcoming.

 SPIRITUAL RESPONSIBILITIES

• Take every opportunity to share the Gospel of Jesus Christ with others. 
• Provide spiritual encouragement to staff, volunteers, guests, and residents. 
• Invest in the spiritual development of staff, guests, residents, and donors.  Pray for and with staff, volunteers, guests, residents, and donors. 
• Ensure actions and policies reflect the Christian values and purpose of the Mission. 
• Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19. 
• Memorize monthly Scriptures, Mission Statement, and Mission Core Values. 
• Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings. 
• Support and attend annual mandatory Evangelism In-Service training to grow in knowledge of leading others to faith in Christ. 
• Participate in annual spiritual growth training through organization-selected curriculum.  

QUALIFICATIONS

• Minimum of an associate’s degree is required; relevant experience may be considered in lieu of a degree. 
• A solid understanding of and experience in case management, social work, or education is strongly preferred. 
• Must be organized, possess strong written, oral, and interpersonal communication skills as well as the ability to be flexible is necessary for success in the role. 
• Computer proficiency required. 
• Reliable transportation required; meetings are occasionally off-site. 
• Must have strong personal relationship with Jesus Christ. 
• Must be active in a local Christian church. 
• Must demonstrate compassion toward the poor, needy, and homeless. 
• Must demonstrate character traits of integrity, personality responsibility, and grace toward others.  
• Must be teachable and function as a team player.