Position Summary:

The Front Office Operator serves as the first point of contact for patients and callers, managing a high volume of incoming calls and front desk interactions in a fast-paced medical environment. This role requires strong attention to detail, sound judgment, and a commitment to delivering exceptional patient experiences. Candidates with a background in customer service, healthcare, or call center operations are encouraged to apply.

 Duties and Responsibilities

· Answer and manage a high volume of incoming calls, directing callers appropriately based on their needs

· Schedule, confirm, and cancel patient appointments using the practice management system

· Register new patients and accurately import and maintain patient demographic and insurance information

· Verify insurance eligibility and collect applicable co-pays or balances at time of service

· Greet and check in patients in a professional and welcoming manner

· Coordinate with clinical staff to ensure smooth patient flow throughout the practice

· Respond to patient inquiries in person, by phone, and through the patient portal

· Maintain confidentiality of all patient information in compliance with HIPAA regulations

· Any and all other duties as assigned dependent upon department/practice needs

Qualifications

· Minimum 2+ years of high-volume call center or medical office experience.

· Professional and pleasant attitude.

· Ability to solve problems, prioritize and multi-task in a deadline driven environment.

· Ability to make independent decisions regarding matters of significance.

· Work with little to no supervision.

· Ability to work outside core business hours as needed.

· Able to work in a team environment and interact positively with team members.

· Goal oriented, with excellent time management and organizational skills.

· Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization.

· Excellent verbal & written communication skills.

· Keenly attentive to detail.

· Ability to keep sensitive information confidential.

· High level of proficiency with PC based software programs.

Desired Qualifications

· Experience with electronic medical records

· Medical Clinic experience

· Scheduling and multi phone line operation experience

· Bilingual (English/Spanish) a plus

Education:

· High school diploma or equivalent required; medical office or healthcare administration certification preferred