Position Title: Control Center Operator 1

Department: Electric Operations & Engineering/Field Operations

Reports to: Control Center Superintendent

Supervision Received: Direct Supervision

Supervision Exercised: None

FLSA Status: Non Exempt

Essential Duties and Responsibilities:

• Monitor all systems and equipment in the Control Center.
• Alert operators of all conditions, alarms and advisories that affect the Bluebonnet’s electrical system.
• Answer trouble calls from membership and record pertinent customer account information.
• Demonstrate interest in improving Bluebonnet’s service and efficiency with progressive technology and a positive image.
• Notify and assist emergency response personnel as directed.
• Perform recloser monitoring, operation and testing through SCADA system and equipment.
• Comprehend and adhere to established Bluebonnet employee policies, procedures and guidelines.
• Assist in entering real time events into all event and daily logs.
• Monitor weather and operating conditions affecting the safe and reliable operations of the Bluebonnet electrical system.
• General awareness of current developments in areas of interest to the department.
• Maintain professional working relationships with all employees, members, and vendors at all times.
• Maintain regular attendance; arrives to work on time and is prepared to work.
• Use safe work practices and judgments at all times and in all situations.
• Required to be on-call, available to work weekends, holidays and non-standard hours as needed.
• Attend various schools and in-house training classes.
• Travel to various Bluebonnet offices and locations to assist in operations.
• Demonstrate and act in accordance with Bluebonnet's Values.
• Must be able to appropriately handle confidential information and act within the practices established by the Bluebonnet Red Flag policy.
• Maintain Tour ready Control Center at all times.
• Perform other duties and tasks as assigned.

Tools and Equipment Used:

• Office Equipment including computer, large touch-screen computer, printers, copier, radio system, fax, etc.
• May be required to drive a cooperative vehicle.
• According to established need, must maintain a mobile phone and appropriate communication plan.

Physical Demands:

• Requires repetitive motion of hands and fingers such as dialing and keyboarding.
• Light lifting of up to 10 pounds.
• Ability to remain alert over a 12-hour period in order to respond to a variety of emerging events.
• Ability to work a rotating shift and extra hours when required.
• Ability to perform multiple duties with high degree of accuracy.
• Must be able to sit for long periods of time.
• Ability to remain calm in stressful situations and environment.
• Occasional travel with overnight stays to attend conferences and training seminars or workshops may be required.

Work Environment:

• Typical office environment.
• Hours are consistent with shift work as well as employee and member requirements.
• Attendance at evening meetings, conferences, workshops and other professional meetings including overnight travel may be required.

Education and Experience:

• Utility industry experience preferred.
• Associates degree preferred or technical or vocational training in computers, math or electrical theory.
• High School level command of spelling, grammar and math required.
• 2-4 years’ experience in related field, preferably in real-time operation and control of electric transmission or distribution systems, transmission or distribution field operations or Control Center atmosphere.

Licensing and Certification:

• System Operator certification preferred.
• Valid Texas driver's license.
• Must be certified in CPR, First Aid, AED and Blood-borne pathogens.

Knowledge, Skills and Abilities:

• Ability to communicate effectively both written and orally.
• Ability to enter data into Customer Information System.
• Ability to perform multiple duties and tasks with a high degree of accuracy.
• Solve problems effectively with direct supervision.
• Maintain a high degree of professional excellence.
• Basic computer skills in the following applications: MS Word, Excel, Outlook, and SAP time entry.
• Interpersonal skills that result in effective working relationships with peers, members and vendors.
• Ability to communicate effectively and in a positive manner; focused on improvement or problem resolution in a constructive, positive, and professional manner.

Applications will be accepted through April 28, 2026.