Location: Washington, DC (in-person, Adams Morgan)

Compensation: $25–$30/hour (non-exempt, OT eligible, commensurate with experience) 

About the Role 

EPIARX Diagnostics is a private pathology practice in Washington, DC, specializing in autopsy pathology and laboratory medicine services. 

This role sits at the intersection of operations, logistics, and client communication. You will be a key point of contact for families, institutions, and partners during time-sensitive and often emotionally difficult situations—while also ensuring that internal workflows move efficiently and accurately. 

This is a high-responsibility, fast-paced position that requires strong organization, sound judgment, and the ability to balance empathy with execution. 

Key Responsibilities 

• Client Communication: Serve as a primary point of contact for incoming calls and inquiries. Communicate clearly and compassionately with families, institutions, and partners.  
• Case Coordination & Logistics: Coordinate time-sensitive workflows including transport scheduling, autopsy coordination, and communication across multiple parties (drivers, funeral homes, pathologists).  
• Documentation & Records: Prepare, review, and maintain accurate client records, intake documentation, and case files.  
• Data Entry & Systems Management: Enter and manage data across internal systems with high attention to detail and accuracy.  
• Scheduling: Manage calendars, appointments, and timelines across multiple stakeholders.  
• Administrative Support: Handle day-to-day administrative tasks including filing, labeling, mailing, and general office organization.  
• Quality Control: Review documents and workflows to ensure completeness, accuracy, and compliance.  
• Office Operations: Maintain supplies, organization, and overall readiness of the office environment.  
• Team Support: Assist across functions as needed in a small, growing team environment. 

What This Role Requires 

• Ability to prioritize and operate under pressure with multiple competing demands  
• Comfort handling a high volume of calls and requests  
• Strong organizational systems and attention to detail  
• Ability to communicate with empathy and professionalism in sensitive situations  
• Willingness to handle a mix of administrative, logistical, and client-facing work  
• Comfort working in a fast-paced, evolving environment with shifting priorities  
• Ability to work closely with a small team and adapt to different communication styles  

Qualifications 

• Bachelor’s degree preferred (Social Work, Psychology, or related field a plus)  
• 1-3+ year experience in customer service, administrative support, or operations  
• Experience in healthcare, legal, or other sensitive client-facing environments is a plus  
• Proficiency in Microsoft Office (Word, Excel, Outlook)  
• Strong written and verbal communication skills  
• High level of discretion and confidentiality  

Why Join Us 

• Meaningful Work: Support families and institutions during critical moments  
• Growth Opportunity: Be part of a growing organization with opportunities to take on more responsibility over time  
• Team Environment: Work closely with a small, dedicated team  
• Competitive Compensation & Benefits  

Benefits 

• Health Insurance Subsidy  
• Dental & Vision Insurance  
• 401(k) with Matching  
• Paid Time Off (PTO) + Birthday PTO  
• 6.5-Day Holiday Break (Christmas Eve to New Year’s Day)  
• Mental Health Days  
• Employee Assistance Program (EAP)  
• Commuter Benefits  
• Disability (LTD/STD)  
• Life Insurance  

Application Process 

Please submit your resume and a brief cover letter that addresses:

• Why this role interests you
• Your experience handling multiple priorities in a fast-paced environment  
• Your approach to communicating with individuals in sensitive or emotional situations  
• Your comfort level with a role that includes both administrative/logistical work and client interaction  

Apply Today 

If you are organized, adaptable, and motivated to contribute in a meaningful and operationally critical role, we encourage you to apply. 

EPIARX Diagnostics is an equal opportunity employer. 

In-person requirement: This role is based in our Adams Morgan office and requires on-site presence five days per week.