Job Summary Overview

The position is responsible for effectively administering multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation. 

Essential Job Functions

• Effectively administers multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation. 
• Responsible for working routine end-user requests through phone, email, MS teams, or service desk tickets. 
• Proactively identifies and initiates process improvements, documents potential problems and resolutions. 
• Routinely works with vendors on troubleshooting reported issues and escalates to senior level staff as appropriate. 
• Makes changes using our change control process. 
• Participates in Information Technology initiatives. 
• Communicates application issues to internal staff accurately and timely. 
• Monitors daily automated processes for accurate and timely processing and troubleshoots error notifications.
• Adheres to on-call rotation schedule. Initiates application updates with research, mapping, planning, testing, documentation, and coordination. 

Position Required Qualifications

Minimum Education and Experience

Bachelor’s degree or technical school diploma, or two years’ application administration experience on enterprise applications or systems using automated processing tools or a combination of education and experience.

Knowledge, Skills, and Abilities

Proficiency in PC software applications in a Windows environment including MS suites. Structured Query Language (SQL) or other database tools. Must also have a good understanding of information systems structures, processes, and protocols to provide sound organizational support. Ability to type 30 words per minute. Ability to read, write and speak in English. Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents and government regulations. Ability to write business correspondence, reports and procedure manuals. Ability to speak effectively presenting information to groups of membership and management. Ability to communicate verbally in person, virtually, and on the telephone. Ability to define problems, collect data, establish facts, draw valid conclusions and make appropriate recommendations for resolution. Ability to apply mathematical concepts to determine and test reliability and validity. 

Preferred Qualifications

• Core financial platform experience.

Hybrid Work Environment and Physical Demands

• Regularly required to stand, walk, sit, climb or balance; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.  
• Occasionally lift and/or move up to 25 pounds.  
• Specific vision abilities required by this job include close vision, distant vision, and color vision.  
• The noise level in the work environment is usually moderate.  
• Must be able to travel independently to department and branch locations. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.