JOB SUMMARY:

Protects company assets and the welfare of guests and employees of LA Downs. Assists the supervisor in their duties as assigned.

ESSENTIAL JOB FUNCTIONS:

• Responsible for the safety and well being of guests and fellow employees.  
• Investigates various incidents that concern the welfare of the hotel/casino.  
• Reviews and approves all documents as needed.  
• Assists the Shift Supervisor in the supervision and direction of customer safety officers in performing their duties and procedures of the company.  
• Assists the supervisor in preparation of schedules and daily paperwork.  
• Develops a strong working relationship with the police department.  
• Provides supervision and leadership in the supervisor absence.  
• Performs all duties of a security officer when necessary.  
• Conducts good public relations with all guests and company employees.  
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

GENERAL REQUIREMENTS:

• Must have valid Louisiana Driver’s License with no DUI’s or Suspensions within the last three (3) years.
• Must possess skills in investigation, as well as, knowledge of gaming regulations and company internal controls.  
• Previous Security experience is preferred.  
• Excellent written and oral communication skills are required.  
• Must have excellent supervisory and interpersonal skills.  
• Must possess excellent customer and employee relations skills.  
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.  
• Must be able to get along with co-workers and work as a team.  
• Must read, write, speak and understand English.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to physically restrain adults more than 200 pounds.  
• Must be able to respond calmly in crisis and stressful situations.  
• Must be able to work independently.  
• Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.  
• Must be able to lift and carry up to 60 pounds.  
• Must be able to push or pull up to 150 pounds.  
• Must be able to make rational decisions when handling guest and employee issues. 
• Must be able to see and remember the specific details of incidents and persons.  
• Must be able to give court testimony when necessary and write detailed reports.  
• Responds to visual and aural cues.  
• Must present a well groomed appearance.

WORK ENVIRONMENT:

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.