Position Overview:
We are seeking a motivated and service-oriented J-1 Intern/Trainee to join our Rooms Division team. This program offers hands-on experience across key guest-facing departments, including Front Office, Guest Services, and Communications. The ideal candidate is eager to learn, culturally curious, and passionate about delivering exceptional hospitality experiences.

Program Structure (Rotational):
Participants will rotate through the following areas:

• Front Office: Guest check-in/check-out, reservations support, cash handling, and problem resolution 
• Guest Services: Concierge assistance, guest relations, amenity coordination, and service recovery 
• Communications: PBX operations, call handling, guest request coordination, and internal communication flow 

Key Responsibilities:

• Provide warm, professional, and personalized service to all guests 
• Learn and follow brand and property service standards 
• Assist with daily operations in each assigned department 
• Handle guest inquiries, requests, and concerns promptly and effectively 
• Maintain clear and professional communication with team members and leadership 
• Support operational needs, including peak business periods, weekends, and holidays 
• Demonstrate adaptability while rotating between departments 

Learning Objectives:

• Develop a comprehensive understanding of Rooms Division operations 
• Build strong guest service and communication skills 
• Gain exposure to hospitality systems and service standards 
• Strengthen problem-solving and conflict-resolution abilities 
• Understand cross-department collaboration within a hotel environment 

Qualifications:

• Currently enrolled in or recently graduated from a Hospitality, Tourism, or related program 
• Eligible for a J-1 Visa (Intern or Trainee category) 
• Strong interpersonal and communication skills 
• Professional appearance and demeanor 
• Ability to work in a fast-paced, multicultural environment 
• Flexible schedule, including weekends and holidays 
• Previous hospitality experience is a plus, but not required 

Program Benefits:

• Hands-on training in a full-service hotel environment 
• Exposure to multiple Rooms Division functions 
• Mentorship from experienced hospitality leaders 
• Cultural exchange experience in the United States 
• Opportunity to develop career-ready skills in hospitality