POSITION SUMMARY

Provide pro-active clinical support while assisting the clinician in meeting patient care follow up, exam room set up and meeting organizational goals.

 This position is a floating role that will provide coverage across multiple Fetter Healthcare Network clinics. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (Included but not limited to the following);

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory test on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; taking electrocardiograms; removing sutures; changing dressings.
• Educates patients by providing medication and diet information and instructions; answering questions.
• Completes records by recording patient examination, treatment, and test results.· Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
• Keeps supplies ready by inventory stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs.
• Maintains safe, secure, and healthy work environment by following, and enforcing standards, policies and procedures, federal, state, and local requirements.
• Annotate temperatures for refrigerator, freezer, incubator, and room on a daily basis.
• Autoclave instruments in accordance with daily and monthly cleanings schedules.
• Exam room prepared for receiving patient, including an adequately stocked room.
• Anticipation of preliminary tests. If appropriate, have patient in gown for pelvic, physical, etc.
• Assisting provider with prescribed medication/samples from clinic medication outlet.
• Review and planning of provider scheduling with LPN Care Coordinator. · Assist LPN Care Coordinator with referrals, tracking of weekly labs, radiology, EKG’s. Log all positive HCG’s, abnormal cytology reports in appropriate logs.
• Assist provider with minor surgeries and procedures.
• Give Immunizations and injections per provider directive.
• Perform other duties as assigned by Clinical Services Director.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be computer literate and be able to operate Microsoft Word, Outlook, and Excel.
• Must possess good knowledge of office practices.· Customer service oriented, organized, and diligent.
• Knowledge of medical terminology.
• Must have excellent grammar usage. Demonstrates problem solving skills.
• Ability to work effectively and consistently with limited direct supervision.
• Ability to communicate well with staff, physicians and general public.
• Exhibits commitment to effective problem solving techniques when issues arise.
• Good organizational and strong communication skills with the ability to interact with a variety of persons.
• Understanding, courteous, and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Dependable/ must have flexible work schedule.
• Neat and friendly appearance.
• Ability to speak Spanish. (preferred)
• Ability to  coverage multiple Fetter Healthcare Network clinics as scheduled. 

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• Current CMA or RMA required
• Must be CPR Certified
• 1-3 years of experience in a medical office or health care setting environment preferred