In this role, you will own analytics execution and insight delivery across the revenue organization, ensuring the business has clear, trusted data to drive decision-making across Sales, Marketing, and Customer Success.

You will partner closely with GTM leadership to define key metrics, build reporting, and translate complex data into actionable insights that inform and shape business decisions.

This is a leader-doer role: you will remain hands-on in building and validating reporting while managing and developing one analyst. You’ll play a key role in elevating the quality, consistency, and impact of analytics across the organization.

You will report directly to the Senior Director of Business Operations, partnering closely to align on priorities and ensure analytics efforts support broader business strategy.

This role is remote for those living 50+ miles from Lehi, UT and hybrid for those living less than 50 miles from Lehi, UT. #LIRemote

A typical day may include:

• Building and owning reporting across the full customer lifecycle (acquisition, activation, onboarding, product adoption, churn, expansion, renewal)
• Defining and standardizing key metrics across Sales, Marketing, and Customer Success
• Translating business questions into structured analyses and clear, actionable recommendations
• Partnering with Customer Success leadership to strengthen visibility into retention, expansion, and customer health
• Proactively identifying trends, risks, and opportunities across the funnel and surfacing insights to leadership
• Managing and mentoring a Senior Sales Operations Analyst; setting priorities and ensuring high-quality output
• Driving alignment across teams by ensuring metrics are clearly defined, consistent, and adopted
• Partnering with Business Applications and Data teams to improve data quality, tracking, and reporting scalability
• Identifying opportunities to automate reporting and reduce manual work

Initial focus will be on strengthening Customer Success and funnel visibility, with broader standardization across GTM over time.

What will I need to thrive in this role?

• 6+ years of experience in analytics, business operations, revenue operations, or a related data-driven function
• Experience supporting decision-making across Sales, Marketing, and/or Customer Success
• SaaS industry experience is preferred
• Prior experience managing or mentoring analysts (direct management experience preferred)
• Advanced Power BI experience (data modeling, DAX, performance optimization)
• Strong SQL skills and familiarity with data modeling and warehouse concepts (ETL/ELT, schemas, source of truth); experience with Big Query and Python is preferred
• Experience working with Salesforce and GTM systems; ability to partner cross-functionally with technical teams
• Strong business acumen with the ability to connect data insights to operational outcomes
• Excellent communication skills, with the ability to translate complex data into clear insights for non-technical stakeholders

Leadership & Behavioral Competencies

• Takes ownership of outcomes, not just analysis
• Strong prioritization skills with a focus on high-impact work
• Comfortable operating in ambiguity and a fast-paced environment
• Effective at influencing cross-functional stakeholders
• Hands-on, proactive, and solutions-oriented
• Invested in developing others and raising the bar for team output

What does high performance look like?

•  Reporting is trusted, accurate, and consistently used by GTM leadership
• Key metrics across Sales, Marketing, and Customer Success are clearly defined and aligned
• Insights are proactively delivered and help drive better business decisions
• The analytics function becomes more scalable through improved processes and team output
• Strong partnership and alignment across Business Operations, GTM, and Data teams

What is the team like?

You will work within Business Operations and collaborate closely with:

• Business Applications (Salesforce, HubSpot, GTM systems)
• Data Operations (data pipelines, warehousing, and architecture)
• GTM, Product, and Finance stakeholders as consumers of insights and partners on initiatives

This team is known for delivering high-quality work, clear communication, and actionable insights. We prioritize high-impact initiatives, automate wherever possible, and continuously improve how we operate.

What is the hiring process?

• Initial conversation with Manager of Talent Acquisition
• Interview with Senior Director of Business Operations & Senior Sales Operations Analyst
• Cross-functional interview with GTM leadership