JOB TYPE: FULL-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. 

Position Summary:

The Practice Administrator is responsible for all administrative and managerial functions of the day-to-day operations of a busy surgical practice. The Administrator will focus on providing high-quality care to our patients and physicians through organization and leadership. A successful Practice Administrator will be someone whose administrative expertise contributes to the provision of excellent healthcare services. 

Key Results Areas (KRAs):

• Manage and coordinate activities of clinical and clerical employees. 
• Ensure physician support and coordination for surgical, on call, and rounding services performed at multiple hospitals
• Ensure surgical scheduling and financial clearances are done efficiently and correctly
• Manage and coordinate administrative services such as expense management, safety, payroll, office equipment needs, and purchasing
• Establish uniform procedures and practices to maintain efficiency in workflows
• Serve as the subject matter expert of insurance requirements for practice and technical aptitude with EMR
• Responsible for detailing the missing charge report, charge lag, and point of service collections
• Assist the Director of Operations with provider credentialing and enrollment process      
• Point of contact for daily operational issues
• Partner with Physician Leadership to drive new initiatives and services

Core Competencies 

  · Strong problem-solving skills

• Knowledge of local insurance plans
• Knowledge of surgical scheduling and processes
• Knowledge of OSHA regulations
• Excellent written and verbal communication skills
• Flexibility and ability to adapt to an ever-changing environment 
• Ability to multitask and prioritize based on business needs 
• Understanding of health and safety standards in the medical industry 
• Comfortable with discussing others’ concerns and resolving conflicts as they arise 

Education & Experience:

· 4 years of progressive work experience in Healthcare Required

· Surgical practice management or hospital surgical experience Required 

· 2 - 4 years of supervisory or management experience Required 

· Bachelor’s Degree in Business Administration Preferred