Position Summary:  

The Protocol Specialist is responsible for many functions in RCM. 

Duties and Responsibilities: 

• Promoting products, services and content over webchat features, in a way that is consistent with an organization's brand and online strategy 
• Scheduling online posts using multiple platforms. 
• Developing new digital engagement strategies and campaigns • Collaborating with coworkers to ensure branding is consistent. 
• Help develop strategies for current and existing products, launches, promotions, and corporate cultural events. 
• Manage communications for events 

Qualifications: 

• Education: 
• High School diploma and/or equivalent combination of education and experience 
• Experience: 
• 12 months experience in Medical Billing, Medical Collections or Medical Billing Systems. 
• Experience with traditional insurance plans, HMO/PPO’s, Medicare, Medicaid, and Worker’s Comp. 
• Skills: 
• Ability to use 10key by touch 
• Able to type 45 wpm 
• Basic Microsoft Excel and Word knowledge 
• Medical billing knowledge 
• Read EOB's (Explanations of Benefits) 
• Analytical skills 
• Organizational skills 

Working Conditions: 

• May be exposed to/occasionally exposed to patient elements. 
• Subject to varying and unpredictable situations and interruptions.   
• Occasionally subjected to irregular hours.  
• Occasional pressure is due to a fast-paced environment. 
• Position may require lifting, carrying or pushing equipment or patients. 

Physical Requirements: 

• Must be able to see with corrective eye wear 
• Must be able to hear clearly with assistance 
• May be exposed to infectious and contagious diseases. 
• May be in contact with patients under a wide variety of circumstances. 
• Able to handle emergency or crisis situations. 
• May be occasionally subject to irregular hours. 
• May be required to wear protective equipment as necessary.