COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end to end design, procurement and installation services for flooring, cabinets, countertops and a growing portfolio of interior products. 

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service and local expertise. that make their teams valued partners nationwide.

JOB SUMMARY

The Senior Account Coordinator manages assigned, high-volume customer accounts by coordinating projects, managing schedules, verifying job details, and ensuring exceptional customer service throughout the project lifecycle.

This position works closely with customers, builders, sales, production, purchasing, installation, logistics, warranty, and other internal teams to support accurate project execution and operational efficiency. This is a customer support and account coordination role focused on service, execution, and relationship management rather than sales or business development.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Build and maintain strong relationships with customers, builders, vendors, and internal teams to support exceptional customer service and successful project execution.
• Take ownership of assigned, high-volume customer accounts, serving as the primary point of contact and ensuring communication, follow-up, and issue resolution are completed accurately and on time.
• Coordinate and verify project documentation, including job files, work orders, schedules, product selections, installation requirements, change orders, and related records for accuracy and completeness.
• Monitor installation schedules, project progress, and job readiness to support timely completion and reduce delays.
• Collaborate with Sales, Production, Purchasing, Logistics, Installation, Warranty, and other departments to ensure successful project execution.
• Support onboarding of new builder accounts and coordinate large or complex projects.
• Communicate and confirm product information, installation requirements, scheduling updates, and warranty processes to customers and internal stakeholders.
• Identify and resolve customer concerns, scheduling conflicts, and operational issues while escalating complex matters as appropriate.
• Maintain accurate customer records, pricing information, order history, and project documentation within company systems.
• Identify opportunities to improve account coordination processes, workflow efficiency, and customer service.
• Provide guidance, training, and day-to-day support to new or less experienced Account Coordinators.
• Prioritize multiple projects while meeting deadlines and maintaining a high level of accuracy, follow-through, and attention to detail.
• Follow company policies and procedures.
• Other duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATIONS  

Required Qualifications: 

• Must be legally authorized to work in the United States.
• High school diploma or equivalent.
• Minimum of 3 years of account coordination, customer service, project coordination, operations support, quality, compliance, data accuracy, or related experience.
• Strong customer service, communication, and relationship-building skills.
• Experience coordinating multiple projects, priorities, and stakeholders simultaneously.
• Proficiency in Microsoft Office applications and the ability to learn company software systems.
• Exceptional attention to detail with the ability to review, verify, and maintain accurate information across multiple accounts and projects.
• Ability to work independently and collaboratively in a fast-paced team environment.

Preferred Qualifications

• Experience in flooring, construction, homebuilding, or related industries; industry-specific training can be provided for candidates with strong transferable skills.
• Knowledge of flooring products, installation processes, and industry standards.
• Experience supporting builder or multifamily accounts.
• Experience training or mentoring team members.

What Success Looks Like in This Role

We’re looking for someone who is organized, detail-oriented, dependable, and strong in communication and follow-through. Success means managing multiple priorities, verifying information accurately, solving problems, and taking ownership of assigned accounts.

Industry experience is helpful but not required. Candidates with strong transferable skills in customer support, coordination, data accuracy, quality, compliance, or other detail-focused work can be successful with training.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position for extended periods throughout the workday.
• Mobility: Frequently required to move throughout office environments to access files, equipment, and team members.
• Lifting/Carrying: Occasionally lifts and/or moves items weighing up to 10 pounds.
• Positioning: May occasionally be required to bend, stoop, kneel, crouch, or reach while handling files or materials.
• Manual Dexterity: Frequently operates a computer and other office equipment.
• Communication: Ability to effectively communicate and exchange accurate information with customers, vendors, builders, and internal teams.
• Vision: Ability to review contracts, project documentation, schedules, pricing, and customer information with accuracy.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Work is performed in a professional, climate-controlled office environment with moderate noise levels.
• Team Collaboration: Frequent interaction with customers, builders, vendors, and cross-functional internal teams.
• Operational Demands: Role may require managing multiple priorities and meeting deadlines in a fast-paced environment.
• Safety: Requires adherence to company policies and procedures.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Equal Employment Opportunity

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Accommodation Statement

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodation will be addressed.