Join our vibrant team as a Barista Lead/Supervisor and become the heartbeat of our dynamic coffee shop! You’ll oversee daily operations while delivering an exceptional guest experience in the exhilarating atmosphere of a bustling resort. Lead your barista squad, ensure every beverage is crafted to perfection, and embody Cragun's dedication to outstanding hospitality!
Key Responsibilities
**Team Leadership**
- Inspire and support your barista team during shifts, fostering a collaborative spirit.
- Train new members on the art of crafting delicious drinks, impeccable service standards, and maintaining a sparkling clean workspace.
- Provide uplifting coaching and feedback to keep morale high and performance stellar.
- Step in to assist with scheduling and shift coverage when needed, ensuring seamless operations.
**Operations**
- Take charge of executing and overseeing our exciting opening and closing procedures.
- Ensure every beverage dazzles with consistency, quality, and speed that keeps guests coming back for more.
- Maintain a clean and organized café, where everything shines and equipment is in top shape.
- Thrive during the rush of peak resort times – weekends, special events, and the lively summer season.
**Guest Service**
- Serve up friendly, efficient, and engaging service that leaves guests smiling.
- Tackle guest concerns head-on with professionalism, turning challenges into opportunities to impress.
- Create an unforgettable, welcoming café experience that captures the essence of resort-level hospitality.
**Inventory & Product Management**
- Keep a keen eye on stock levels, ensuring that our café is always well-equipped for success.
- Help manage waste and control costs, making every cup count!
- Maintain meticulous storage and product rotation to guarantee freshness.
**Administrative Support**
- Assist with POS operations, cash handling, and daily reporting, making sure everything runs like clockwork.
- Champion our sales initiatives through clever upselling and promoting seasonal features that excite our guests!
**Qualifications**
- Bring 1–3+ years of barista or café experience to the table (supervisory experience is a bonus!).
- Have a flair for espresso machines and the art of drink preparation.
- Possess strong communication and leadership skills that inspire those around you.
- Be ready to embrace flexible hours, including weekends and holidays, as we come together to create incredible experiences.
- Be comfortable thriving in a high-energy, fast-paced environment where every shift is an adventure!
Become a vital member of our fantastic team at Cragun's Resort & Legacy. If you're ready to embark on a legendary journey within our thriving food & beverage family, we want to hear from you!