Delta Dental of Arizona, the state’s #1 dental and vision insurance company, is seeking a Customer Service Representative with strong communication and time management skills to join our Customer Service team in our Scottsdale, AZ office

In this role, Customer Service Representatives serve as the voice of Delta Dental of Arizona, responding to phone calls and inquiries from members, dentists, brokers, and other stakeholders. In a fast-paced environment, they provide accurate, timely information about coverage, claims, and general policy details.

About You

You’re patient, personable, and easy to talk to. You enjoy connecting with people and know how to listen with empathy while staying focused on being helpful and supportive. At the same time, you have a sharp eye for detail, value accuracy, and take pride in doing high-quality work. Friends often turn to you because you bring both warmth and good judgment.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

• Manage incoming calls and customer service inquiries.
• Provide outstanding customer service that meets the needs of the department standards and performance metrics.
• Demonstrate exceptional verbal and written communication. 
• Build relationships and trust with customers through open and interactive communication. 
• Learn, retain, and effectively use appropriate systems, programs, and dental knowledge to resolve inquiries. 
• Access and utilize reference material and other resources to analyze and determine appropriate responses to complex telephone, electronic, and written inquiries. 
• Create thorough call documentation and follow up on open calls to ensure resolution is achieved within agreed upon standards. 
• Continuously evaluate and identify opportunities to drive process improvement that increase customer satisfaction.
• Must clock in and out as scheduled.

The pay range for this position is $16.90 - $20.80 per hour. This position is fully remote. 

• High school diploma or equivalent 
• Excellent communication and customer service skills
• Minimum 1 year of phone or in-person customer- service experience
• Preferred experience with CRM software, basic knowledge of internet usage, MS Office Programs
• Exceptional time management skills required
• Ability to maintain strict confidentiality in accordance with DDAZ policies and HIPAA regulations
• Knowledge of dental and insurance terminology and practices is preferred.
• Knowledge of insurance reimbursement practices, deductibles, coordination of benefits, explanation of benefits, and dental terminology/coding is desired
• Customer service experience is a plus!
• Spanish language skills are a plus
• Ability to perform routine mathematical computations and calculations
• Evaluate/interpret dental records and plan documents
• Excellent communication skills

About Us
 

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion.  At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.