Duties and Responsibilities

• Room patients, obtain vital signs, and assist patient in and out of the clinic as needed  
• Perform patient assessments and reassessments with in scope of practice under supervision or RN and/or provider  
• Ensure patient needs are consistently met, consulting with health team members as appropriate  
• Act promptly and effectively in emergency situations  
• Chaperone providers during examinations and assist with procedures  
• Administer medications and injections with accurate documentation  
• Perform clinical procedures including EKGs, nebulizer treatments, fingerstick glucose testing urinalysis, and fecal occult blood testing with accurate documentation  
• Apply appropriate pain management techniques and educate patients and families with accurate documentation  
• Provide age- appropriate care based on established standards  
• Schedule patient appointments and imaging studies in accordance with clinic policy  
• Coordinate referrals to specialists and other healthcare providers  
• Obtain insurance pre-authorizations as required  
• Communicate patient information via phone to providers in a timely and accurate manner  
• Call in prescription refills as authorized by providers  
• Review physician orders and carry out new orders accurately  
• Ensure all assigned tasks and responsibilities are completed by the end of each workday  
• Maintain clean, stocked, and organized patient rooms  
• Assist with inspection, cleaning, maintenance, and quality control of patient care equipment  
• Ensure proper storage and handling of medications and biologicals  
• Identify and report compliance concerns through appropriate channels 
• Schedule and document patient appointments according to policy  
• Perform other duties as assigned by the office manager or provider  

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame.  
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital.  

Professional Requirements

• Adheres to dress code; appearance is neat and clean.    
• Maintains and ensures patient confidentiality at all times.    
• Represents the organization in a positive and professional manner.    
• Is willing to receive constructive feedback to enhance self-improvement.    
• Completes work within designated time.    
• Attends and participates on hospital committees, as appropriate.    
• Wears required identification while on duty.    
• Does not avoid challenging tasks.    
• Assists in the training of students, co-workers or other personnel.    
• Relays important information to other staff/shifts to maintain consistency in operations.    
• Understands how to utilize the grievance process to resolve concerns.    

Language Skills

• Ability to read and communicate effectively in English.    

Computer Skills

• Demonstrates basic computer skills and knowledge consistent with the needs of their department.    

Safety/Environment

• Knows the limitations of their license/certifications and does not practice outside these limitations.  
• Maintains cleanliness of equipment and department  
• Responsible for the safe handling of equipment as well as maintaining safety for themselves.  
• Knows the proper procedure for calling codes and the proper response for each code according to department protocol (i.e. fire, lock down, infant abduction, bomb threat, etc.)  
• Knows the proper procedure for reporting incidents involving the patient, visitor or employee.   
• Knows where to find MSDS information when needed.  
• Is aware of hazards and hazardous materials and how to maintain a safe environment.