The Server EL/IL provides meal service to Enriched Living and Inspired Living residents with dignity, patience, accuracy and hospitality while supporting documented preferences, dietary needs and a clean, safe dining environment.

RESPONSIBILITIES

• Prepare dining room and service areas before meals, including table settings, beverages, supplies, menus and sanitation needs.

• Greet residents warmly and provide respectful, patient and individualized service.

• Follow documented resident preferences, allergies, diet textures, adaptive needs and service instructions as communicated by leadership.

• Serve meals accurately and timely while monitoring presentation, temperature, quality and resident satisfaction.

• Communicate clearly with culinary, Wellness and dining leadership regarding resident requests, concerns or changes in dining behavior.

• Assist residents as appropriate and within role expectations, maintaining dignity, privacy and professional boundaries.

• Clear, reset and clean tables, service stations and dining areas according to sanitation standards.

• Follow handwashing, food safety, allergen awareness, infection control, resident rights and confidentiality requirements at all times.

• Use TOAST or applicable resident dining systems accurately when assigned.

• Attend pre-shifts, trainings, in-services and meetings as assigned.

• Support special events, family meals, holiday dining and resident programming as needed.

QUALIFICATIONS

• Must be at least 18 years of age unless otherwise permitted by law and company policy.

• Previous serving, hospitality or senior living experience preferred.

• Ability to read, write, speak and understand English effectively.

• Patience, compassion and positive attitude toward older adults and residents with cognitive or physical needs.

• Food Handler certification preferred or required by local regulation.

• Ability to follow directions, communicate concerns and work effectively as part of a team.

• Ability to work flexible schedules including days, evenings, weekends and holidays.

COMPETENCIES

• Building Trust

• Collaboration

• Communication

• Delivering Results

• Problem Solving

• Taking Initiative

• Service to Others / Customer Focus

• Personal Accountability

PHYSICAL DEMANDS/REQUIREMENTS

• Must be able to walk, sit, stand, reach, bend and stoop frequently.

• Must be able to lift, carry, push and pull up to 50 lbs. as business needs require.

• Must be able to work flexible schedules, including days, evenings, weekends and holidays as business needs dictate.