The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. 

We currently seek a full-time Security Receptionist to join our Brooklyn office. The Security Receptionist (SR) will sit in the reception area of the 6th floor. This person is responsible for greeting participants, handling general reception duties including answering the phone, de-escalating issues involving participants or staff, and ensuring a safe and calm environment for all on both company floors. They will coordinate with the 8th-floor receptionist to provide supplies to the 6th floor, answer incoming calls, and greet and direct participants. Also, in the event of an emergency, this person will work closely with the Manager of the Day to handle the incident and ensure proper communication to leadership. 

This position reports on-site daily at our Brooklyn office. 

Salary Range: $24.73 - $27.47 per hour

Essential Duties:

• Verify visitor credentials and maintain entry/exit logs
• Prevent unauthorized personnel, loiterers, or potential threats from entering the work areas
• Help to foster and to promote a positive and harmonious atmosphere at the office
• Coordinate calendars of supervisor on site at all locations
• Serve as the point person during building evacuations and critical incidents, including drafting incident reports
• Contact local law enforcement, fire departments, or medical responders when necessary
• Administer basic first aid or CPR in the event of minor injuries or medical emergencies
• Answer, screen, and route incoming phone calls while managing inquiries
• Greet, direct, and assist clients and employees
• Answer phones and direct callers
• Receive mail, handle package deliveries, and distribute mail 
• Collaborate with 8th floor receptionist to ensure adequate amount of supplies on the 6th floor
• In person attendance is required to collaborate with others
• Perform other related duties as assigned

Minimum Qualifications:

• High school diploma or equivalent with a minimum of two years of experience working in a security/ hospitality or office environment
• Valid CPR/First Aid Certification
• Valid NYS Security Licence
• Must be able to formulate incident reports
• Intermediate knowledge of Microsoft Office

Key Competencies:

• Communication: Excellent verbal communication and interpersonal skills to handle diverse individuals and potentially stressful situations tactfully.
• High situational awareness, keen observational skills, and the ability to remain calm and decisive during crises
• Ability to work collaboratively well with diverse groups.
• Strong organizational skills, detail-oriented, and efficient.

Benefits of Working at Osborne 

Generous benefits include four weeks of vacation, tuition reimbursement, a flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.