Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what’s next for their retirement plans.

PURPOSE OF POSITION

 This position is responsible for analyzing, documenting, and improving business processes and workflows in support of Definiti’s operational and technology initiatives. Working within an Agile Scrum development environment alongside Software Engineers, QA Testers, and other stakeholders, the Business/Process Improvement Analyst serves as the bridge between business needs and technical delivery. This role requires strong analytical ability, exceptional communication skills, and a collaborative mindset to drive continuous improvement across cross-functional teams. 

PRIMARY DUTIES AND RESPONSIBILITIES

· Elicit, analyze, and document business requirements from stakeholders; translate requirements into user stories, process maps, and functional specifications for the development team

· Facilitate Agile ceremonies including sprint planning, backlog grooming, and retrospectives; partner with the development team to ensure requirements are understood and properly scoped

· Model and document current-state (as-is) and future-state (to-be) business processes using standard notation (e.g., BPMN, swim lane diagrams) to identify gaps, inefficiencies, and improvement opportunities

· Collaborate closely with Software Engineers and QA Testers on the same project team to ensure seamless handoff between requirements, development, and testing phases.

· Maintain and prioritize the product backlog; work with product owners to define acceptance criteria and ensure user stories are ready for development

· Conduct root cause analysis and process audits; recommend and implement process improvements that enhance efficiency, reduce errors, and improve the end-user experience

· Develop and maintain process documentation, SOPs, training materials, and business rule repositories to support knowledge continuity

· Support UAT (User Acceptance Testing) coordination, working alongside QA Testers to validate that delivered solutions meet business requirements

· Facilitate stakeholder meetings, working sessions, and demos; communicate project status, risks, and changes clearly to both technical and non-technical audiences

· Identify and escalate risks or issues that may impact project delivery; propose mitigation strategies in collaboration with project leadership

· Stay current on industry trends, process improvement methodologies (Lean, Six Sigma), and relevant technology advancements

COMPETENCIES REQUIRED

· Proficiency in process modeling tools (e.g., Visio, Lucidchart, BPMN)

· Proficiency working within Agile/Scrum development teams using tools such as Azure DevOps/Boards or Jira

· Strong ability to decompose complex business problems, identify patterns, and design practical solutions

· Excellent written and oral communication skills

· Ability to prioritize multiple tasks and work at an elevated pace with efficiency and precision

· Self-starter with ability to perform independently, exercise sound judgment, manage competing priorities, and deliver results with minimal supervision

· Strong facilitation, negotiation, and stakeholder management skills

EDUCATION AND QUALIFICATIONS

· HS Diploma or GED required, bachelor's degree in business administration, computer science, computer information systems, or related field preferred

· Licenses / Certifications: CBAP, PMI-PBA, Lean Six Sigma (Green or Black Belt), or equivalent certifications preferred

· 4+ years of business analysis or process improvement experience, preferably within a technology or professional services environment

· Experience conducting gap analyses, cost-benefit analyses, and process maturation assessments

· Familiarity with SQL for data querying and analysis is a plus

· Exposure to Microsoft Azure, .NET applications, or enterprise software environments is beneficial

· Experience with AI-driven process automation or RPA is a plus

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy for most jobs
• 401(k) with up to 4% match
• Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn’t accrue.
• 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility